| Address: | building opposite kalyan jewelry, sampat vinayka temple, complex,visakhaptnam | | Website: | realme,in |
Incident date- 30/11/2021;
my number- [protected], [protected];
I am a realme wireless buds pro user. my earphones were not working properly. I mean it was making noise when I am using it. so, I took it to the service center. Then they took my earphones and gave it to the mechanic, he asked me weather I dropped the earphones in the oil or water told no. Then he showed me wax which was shining then I cleaned and showed then that it is wax which is formed by day to day usage, again ne denied to give replacement A person came he might be the in charge and said me that he will tile the complaint in their head office and give me their response. then without asking me they filled in the form that said that the earphones were dropped in the water then denied to replace my product, when I asked them then they started shouting time told them that I will do complaint in consumers court then they said do whatever you want
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