Realme — realme xt

I buy realme xt mobile from realme app, but it was damaged piece and i have contacted with company, but they are everytime lying with me and gives me fake answer,
They dont want to return product, and taken my mobile for repairing since 14 days,
Total 16-18 days i have wasted for this mobile,
I want to my money back, already contacted with company for several times