RechargeItNow Complaints & Reviews

Hi,

This is in regards with my online mobile recharge that i completed but no balance was credited.My Vodafone number [protected] has completed online recharge on April 2nd but the balance was not credited.I used netbanking as the channel but still the ammount has not been credited.The ammount was not credited to my number but have got the sms from hdfc netbanking that 100 RS has been deducted.Please let me know what is to be done next.

Hi,

I had done a recharge on 13th march,2013 for my mobile phone online via rechargeitnow.com. After my transaction i was diverted to a page showing that my transaction was successful . I checked my bank account balance and saw an amount of 110 INR has been deducted but didn't receive the balance nor a message from them.
I waited for 2 hours and checked my balance but still the recharge was not done.i filed a complaint on the website itself and the complaint was registered successfully.As written in their norms, i waited for 7 working days but didn't receive a mail or a call from them.Neither did i get a recharge for the designated amount.Nor did they refund my money.I escalated the issue after that and waited for 2 more days as given in the website but it was of no use.Still i didn't receive a mail or message or recharge from them.My account was still showing the debited amount.I escalated again after 2 working days but it was of no use.please help.

Details :

Track Id:[protected]
Name: Subhankar Sinha
Email: [protected]@rediffmail.com
operator BSNL
circle West Bengal & Andaman Nicobar
purchased value (mrp) 110
date [protected]:55 AM
order id R[protected]
transaction id 90889646

thanks,
Subhankar Sinha

I Tried Recharging my Phone on 5-3-2013 with Rs. 100 and applied 50 rs. coupon and proceeded for payment , but the transaction failed and recharge was unsuccessful due to some technical problem .
after that when i re-tried to recharge and when i applied my coupon code it always gives the error
'' Your transaction did not go through '' .

i complaint several times but no response from you...

Hi,

Please update on the payment which needs to be recived back within 5 days but i did not get so far..

Mobile no/DTH subscriber id recharged: [protected]
Date of transaction: 2-2-2013
Order id: R[protected]
Amount: 100

Please note that the bank may take an additional 5 working days to credit your account. In case you do not receive a refund in the next 5 days, you may contact us by submitting an ‘escalation’ ticket on our contact us page.
Thank you for recharging with us.

Hello,

All time only email communication is not possible to recharge it now – team, appreciate you can also update us telephone contact number. I really unhappy with the service, even after paying the amount to recharge my D2H you guys are cheating. My transaction was very much successful & I think this time if I am not getting back my money or recharge I will be proceeding to take a legal action against your company very seriously.

order id R[protected]
transaction id 87274077
subscribed id recharged 24504777
operator VIDEOCONDTH
circle india
purchased value (mrp) 300
date [protected]:48 PM


Thank you

Hello sir,
it has been brought to your notice that i had recharged my BSNL mobile number [protected] through recharge it now site using icici gaitway on[protected] and[protected] the transaction was successful but no recharge amount was already credited from my account. from then i have been raising tickets & escalation in recharge it now but there was now response from them so i request you to take strong action against Recharge it now and get my problem solved i am copying all the details which i got after recharge process

transaction id: 86672931, 86559072
order id R[protected], R[protected]
subscriber id recharged:[protected]
purchased value (MRP): 126.00
date [protected]:21 PM[protected]:43 PM


Thanks Again!

Sir,

URl: www.rechargeitnow.com
Mobile No. [protected]
Recharge Of : - RS 333
Issue : - Money Deducted from Account but mobile number has not been find recharged.
Payement Method: HDFC Netbanking
Date :- 28 Jan 2013.
Tried to contact support: [protected]@rechargeitnow.com , it also failed, contactus not working.

My self saurabh shukla . I have tried to recharge of 699 on my mobile [protected] on 3rd jan. recharge was not done but my amount have been deducted . I have tried two times and in both attempts deduction has been . when I have gone refund policy of this site method was there but after going to right method it was not working . they are not accepting my complaint .it was too irritating. My details are here
Txn Date Value Date Description Ref No./Cheque No. Debit Cred
03-Jan-13 03-Jan-13 TO TRANSFER-INB CCavenue Bills-
CCA13AGZI153IGF1605950
TRANSFER TO [protected]
AVENUES INDIA PRIVATE 699
03-Jan-13 03-Jan-13 TO TRANSFER-INB CCavenue Bills--
CCA13AGZI787IGF1615956
TRANSFER TO [protected]
AVENUES INDIA PRIVATE 699

Dear Sir/mam

i am continue mail to you since last two week for my following problem for which i don't receive any solution .

on 21 Decemer i recharge my Idea mobile [protected] by your site with Rs. 330

but my mobile not recharge till now and amount has been deduct from my bank account .


So please refund my amount in my bank account or recharge my Idea Mobile [protected] with Rs 330 .





--
Best Regards

Manish Dev
[protected]

Hi,

I opted for a 250rs top up for tata docomo recharge on rechargeitnow.com. After all the details, I got

"payment failed


date : Dec 31,2012

due to some technical problem the transaction was not successful. please try again."

I did not see any transaction id

But, when I checked my account, I saw 300 rupees had already been deducted. Also, recharge was not done.

Please tell me when can I get my money back ?


Please see the details below for transaction -

31/12/2012
PUR/TATA DOCOMO CDMA_/SBIPG/311212/18:22
300.00


Mobile number [protected], service provider - tata docomo
email address - [protected]@gmail.com

Regards,
KK

Good evening Sir,

I make recharge through www.rechargeitnow.net on 09-12-12 but amount is deducted but recharge was not done .

My Bank Details are.

Name : Prasad Marineni.
Bank: State Bank of India
Card Type: Debit Card
Card Number : 6220********0043351

Transaction details are.

date time subscriber ID amount order ID payment gateway payment status transaction ID recharge status IP address

[protected]:52 PM [protected] 200.00 D13593509c12 ICICI FAILURE - FAILURE 49.204.8.232
[protected]:48 PM [protected] 200.00 R13555709c12 ICICI FAILURE - FAILURE 49.204.8.232
[protected]:46 PM [protected] 200.00 D13537909c12 ICICI FAILURE - FAILURE 49.204.8.232
[protected]:25 PM [protected] 200.00 D13921809c12 ICICI FAILURE - FAILURE 49.204.8.232
[protected]:43 PM [protected] 200.00 R13506909c12 ICICI FAILURE - FAILURE 49.204.8.232


Please help me . Total 5 transactions each transaction is 200. Total deducted amount is Rs.1000



Thanks & regards,
Prasad Marineni,
[protected],
[protected]@gmail.com.

Dear Sir/Madam

I would like to complain against rechargeitnow.com as I have had one of the worst experience with the company. I had recharged for Rs 302 to my BSNL number [protected] which hasn't been credited to my balance till date. I had made the transaction on[protected] at 1730 hrs (order id- R73541316C12 transaction id[protected] and the same hasn't been credited till date (24/12/2012).
I have already lodged a complain (request id[protected] and there hasn't been any response from their site. I therefore request the company to see to my problem as soon as possible otherwise I would be compelled to go for further legal actions.

Rakesh Mangukiya
phone no- [protected]
email id- [protected]@yahoo.com

I tried to online recharge my MTS Mblaze number [protected] for Rs 999 on 30 Nov 2012 time around 1 AM. Money was deducted from my credit card account but no recharge was done. The payment gateway was 'payu' which said transaction was successful but when it redirected to rechargeitnow it showed error has occurred.
When i checked the transaction history on their site it does not even list my transaction as failed. In fact the transaction is not even there. All previous transactions have status as 'SUCCESS'. Why can't they show this transaction as 'FAILED'? I think they just want to take the money and say that no such transaction took place! Also their 'contact us' page has no phone/email id provided, just one form to fill up. I have filed a complaint on the 'contact us' option but looking at number of complaints where people have not got their money even after months, I don't have much hope.

Due to this, i will miss the diwali offer of mts which provided 15 GB(10+5 GB more as diwali offer) unlimited for 999 for recharges till 30 Nov 2012. MTS should stop doing business with them.

Rs 333 deducted from my account in September but the money has not been refunded to me till now despite one complaint and 2 escalations. No response from their side at all. No contact number provided.

MYSELF POULAMI GUPTA(MY CONTACT NO-[protected]),RECHARGED ON[protected] at [protected] with rs. 25 THROUGH MY BOI-MASTER DEBIT CARD. IT SHOWED FAILED RECHARGE. THEN AGAIN I RECHARGED THE SAME & IT SHOWED RECHARGE SUCCESSFUL. BUT AFTER SOMETIME I GOT 2 MSGS WITH DEBITING MY RS.25. THEN I CHECKED MY A/C AND I CONFIRMED THAT TWICE RS.25 DEBITED. I SUBMITTED MY COMPLAINT IN RECHARGEITNOW.COM. AS I GOT NO REPLY THEN AGAIN AFTER 10 DAYS I SUBMITTED AT ESCALATION COMPLAINT. I GOT MSG 4M RESOLUTION TEAM (MY PARTIAL CONVERSATION IS AS BELOW)

[protected]@rechargeitnow.org
Oct 25 (13 days ago)

to me
DIS IS 3RD TYM I M TELLNG.IST TYM I RECHARGD, NT DONE BT 25 DEBITED..2ND TYM I TRIED , IT DONE AGAIN 25 DEBITED. U TLD DAT BOTH TYM DONE, IT IS NT TRUE. PLZ CHECK PROPERLY. IN DIS TEXT DERE IS WORD LIMIT. DATS WHY I REPLED FULL IN MAIL, BT DIDNT GET ANY REPLY.WHY DONT U GET BACK MY BALANCE.

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your query, please be informed that we have verified the status of your transaction (Date:[protected]; No Recharged: [protected]; Order ID: R84631105a12, Rs.25) with the operator and found that it was success at their end.
Kindly contact your operator and tell them this operator id # [protected] for further query

Regarding your query, please be informed that we have verified the status of your transaction (Date:[protected] ; No Recharged: [protected]; Order ID: R84582405a12, Rs.25) with the operator and found that it was success at their end.
Kindly contact your operator and tell them this operator id # [protected] for further query

Hope this resolves your query.
Regards
Team rechargeitnow.com

SO NOW SIR WHAT TO DO? EVERY TYM I RECHARGED THRU rechargeitnow.com. I APPRECIATE DIS SITE BCOZ IT ALWAYS DEBIT D AMOUNT WAT I EXACTLY RECHARGED. I REFFER MY FRNDS ALSO. PREVIOUSY THEY RETURNED MY BALANCE WAT IT DEBITED BY MISTAKE, BUT THIS TYM TOO MUCH. IT IS NOT A MATTER OF RS.25, MATTER IS WHY THEY DONT GET BACK MY BALANCE WHERE RS.25 DEBITED UNNECESSARY WITHOUT SUCCESSFUL RECHARGE.DEBITED TWICE WHEREAS RECHARGE SUCCESSFUL ONLY ONE TIME.THEY R NT READY TO ACCEPT THIS. ANOTHER PROBLEM I CANT EXPLAIN MYSELF LIKE HERE AS IN THEIR COMPLAINT SITE DUE TO WORD LIMIT. INSPITE OF DAT I POST IT TWICE. PLZ VERIFY THIS MATTER PROPERLY TO MAKE ME OUT OF THIS UNFAIR CONDITION. I COMPELLED TO COMPLAIN IN CONSUMER FORUM. I TRUST UR JUDGEMENT. I AM LOOKING FORWARD FOR UR EARLIEST REPLY. THANK YOU.

Dear
rechargeitnow.com

Track Id: I[protected]
Name: Vaibhav
Email: [protected]@gmail.com
Date of transaction:[protected]
Order Id: I47855102b12

Kindly credit my account.

Dear Sir/ Madam,

I am Sanjay Kumar, I recharged me Vodafone no ([protected]) through www.rechargeitnow.com on 1st October 2012 of Rs 34, Balance was debited from my A/C immediately, however recharge not done, not I received any confirmation on my mobile. I received a email stating that recharge failed, I write to www.rechangeitnow.com same day but no confirmation received till date.
My recharge details are below:

Mobile no/DTH subscriber id recharged: R50137101a12
Date of transaction:[protected]
Order id: [protected]
Amount: 34
Please take necessary action as required.

Regards,
Sanjay Kumar
[protected]

Dear Sir,

I Would like to say that on www.rechargeitnow.com i have tried to recharge my airtel dth customer id:-[protected] and i also paid Rs 300.00 but it has not been recharged of any amount. I would like to inform you that I have paid amount Rs 300.00 through vijaya bank thru net banking on 09/10/2012 and transaction number is 1229980.

I hope you will take this matter as a pride issue of rechargeitnow site and resolve at the earliest.

Regards
Abhishek Rathore

I tried an online recharge for my brother's aircel mobile number [protected] for Rs 100. Transaction got failed yet money was deducted from my sbi account through net banking. The date of this transaction was 24 sep 2012. I filed a complaint on the contact us option the same day, and further the escalation option after one week. I have still not received any recharge from the company nor any refund made and also no-one communicated from the company side.

Regards,
Rohit kumar
[protected]

I did recharging through Recharge it now.com for my airtel number [protected] twice. The bank details are given below.

24 Sep 2012 24 Sep 2012 TO TRANSFER-INB Ibibo Web Pvt. Ltd.- 6643627IGD0480 337 TRANSFER TO [protected] STATE BANK OF INDIA
333.00

24 Sep 2012 24 Sep 2012 TO TRANSFER-INB Ibibo Web Pvt. Ltd.- 6643706IGD0480 711 TRANSFER TO [protected] STATE BANK OF INDIA O
333.00

Not only the recharge has taken place, the money too is not refunded even though 7 days have already passed. There is no contact number or proper email id to contact them.

I kindly request the consumer forum to take appropriate action and teach these people a lesson. It appears that these people are cheaters.

Kindly help in refunding my money.