Red Bus Complaints & Reviews

Dear red bus team last month i have booked a ticket in your website and some of my personnel problems i am cancelled my ticket but till date i don't have received my money what is this this is not a good. Tkay51430977 this is my ticket id you check the date when i am booked and check today date very long time period you have taken at same day i have booked a ticket in train after i have cancelled the ticket but with in two days i have return my money from that, till i don't have received my money from you,
Dear red bus team please check my ticket and refund my amount to my account.

I was travelling from bhilwara to jaipur on august 23rd, 2017 to catch a flight which was on august 24, 2017. I booked a bus on redbus website whose arrival time was 1:35 am on august 24. The bus got late by 1.5 hrs even though there was no traffic. It reached jaipur at 3:15 and i lost my flight.

On august 23rd evening i called the redbus consumer care to confirm the arrival time as the local bus agent told that bus would reach late in any case. The redbus customer care rep was in a conference call organised by me with the bus operator. I had him listen the whole conversation. He assured me that except anything like traffic or unnatural circumstance the bus won't get late.

I filed a complaint in http://consumerhelpline.gov.in, complaint no - 402401. They rejected my plea of reimbursing the flight ticket amount which i missed because of 1.5 hour delayed arrival of bus and case was closed.

I had two bus ticket to kota from jodhpur. I cancelled a ticket, and was told that the entire amount would be refunded and mails from mr. Hardeep singh and mr. Basavaraju attesting the same. It's been two months. I have not got the money, and nobody responds. The customer care puts us on hold for 10 minutes. I have been calling them but nobody has responded. It's been very tiring.

I was in a hurry soo by mistakely i booked ticket from ahmedabad to visavadar in pavan travels on 9th nov... But i have to go on 8th nov... So now i want to cancel my ticket of 9th nov 11.30pm pavan travels.. From ahmedabad to visavadar... Because i already booked another ticket of 8th nov... Kindly plss help me... No one is picking up the phone... I tried many times..
Ticket is booked in the name of hansa jadav... Plss help me out
Thanking you

I have booked Tickt from Ahmedabad to Mumbai for FATE : 05-NOV in Hk Travels .

I have used UPI application of TEZ to make trasaction, that is integrated in reDBus App. My amount was deducted, but ticket was not booked.

I called customer care, but they told me that they will Refund amount in 7 working Days . today is 9 th working Day still not refunded. Called Customer Care multiple Times, but try to make fool to customer.

Service Ticket ID: 2310752

Worst Experience from red bus, Lost Faith as a valuable customer.

I booked two tickets from byleuppe to bangalore on 1st nov 2017, the tickets were arranged in ashwani travels at 11:45pm. The contact numbers given were switched off when i tried contacting because the bus was not arrived even after the expected time. I contacted the customer care of red bus and they provided a contact number ([protected]). When i contacted i did not get any positive reply and got a text message that the bus is cancelled. We were two females stuck under threat of safety at midnight and the company was irresponsible in taking care of our travel needs. I request you to refund tickets price as well as to provide us compensation for the fault. Thank you

[protected]@gmail.com
From: shri bhimrao purnaji khaire
Mob [protected]
Date : 02/11/2017

To,

The manager
Axis bank
[protected]@axisbank

Sub : refund of amount
Sir

1. I booked my ticket on line (Red bus) from buldana to pune on 01 nov 2017 for shri swaminarayan travel and & i received message that sbi upi user, your account is debited inr 750/- on date 01/11/2017 at 07.50pm

2. When i enquired from shri swaminarayan travel malkapur regarding bus ticket booking, they replied that your ticket has not been booked. If you want to journey you must pay rs 750/-. Then i paid the amount and travelled on 02/11/2017 shri swaminarayan travel seat du & bus no mh 28ab7902..

3. Therefore, you are requested to refund the amount rs 750/- immediately in my account.

Thanking you,

Yours faithfully,

Sd/-xxxxxx
Copy to :- (Bhimrao purnaji khaire)

Manager - for your necessary action please.
Shri swaminarayan travel malkapur
Shriswaminarayanbus.in

I had cancelled my below tickets and the amount was credited to my redbus wallet but now i have amount of 2263 in my redbus wallet account but i am unable to use it for bus booking.. So i request you to tranfer the respective amount to my bank account.

Thanks,
Pallavi hunswadkar
[protected]@yahoo.in

My ticket ids that were cancelled
Tkak57603539
Tkay33664808

I am s r ch murty rallapalli. On the day of 14 oct i booked a ticket from morning star travels with pnr: ts[protected]qxvk/4922627/115a from hyderabad (Punjagutta) near redrose restaurant to vijayawada with ticket number tkba76137784. On the day i boarded the bus at punjagutta and in the mean while the bus stopped at a place called allipuram. The bus driver was unable to cop up with the management and at the last, the manager lifted the phone and told the driver that to request us to go by their own arrangement and he will return the money with in next 2 day. But, till date the money was not refunded. As i have physically called the management for 6 times and asked the manager about the refund, they are not addressing me in a proper manner.
My mobile number is [protected]
Date of occurance of incident: 14 oct 17
Request: refund of amount

I booked an lucknow-delhi share car ride (Tkt no-tkbh[protected] on redbus app on 22 october... Paid through tez app using upi.. After few hours i have recieved a message stating cancellation from operator side.. When i called them regarding my refund, they told me that the refund has been initiated..
Its 2 november, and i havent recieved any refund from redbus..
I contacted red bus team, they told me to contact tez team with certain pg id[protected]..
I contacted tez team... They told that they havent received anything from redbus.. And i need to contact to redbus team for my refund..

I contacted rebus back... They are just ssaying-they have initiated it..

I m stuck... Help me out.
I had a very bad experience with redbus this time

Hello,

I booked a ticket from ujjain to ahmedabad on 20th october. As because of the festival time the charges was nearly thrice of the actual charge but i hace urgent work so i booked ticket in gagan sarkar upkar travels but during transaction al attempt the amount was deducted from the account but redbus was not able to generate ticket so it failed.

Failed transaction number:[protected]

I already emailed to support team and they acknowledge that they have received the amount and started refund process and i will receive my amount within 7 days but i haven't received my refund money after 10 days.

I booked online bus ticket through www.redbus.in website, i made payment of 1233 for same, travel date is 14 oct 2017, bus departure time was 19.30 pm from sangamwadi parking no 2, i tried to call bus operator till 8.30 pm. No one has responded a single call, finally i called to redbus customer helpline number, bus operator even not received call from redbus, then redbus executive ask me to book another ticket as this bus has cancelled, and...

I book my ticket from visakhapatnam to guntur in drk travels on 27/10/2017. But my ticket was cancelled by travels. But i can not get any refund. Please informe me how to get refund. My ticket number is tkbk46451280. The ticket was cancelled on 27/10/2017. It is cancelled travels only. I want to know why it is cancelled. Is it cancelled first time or always.

Its been 11 days already. Still the amount havent been refunded. This msg has been sent on 15th october 2017.

Your refund request of rs 745.50 against proposal no: 33603383 received from ibibo group private limited has been processed on your card, and will reflect in your account within 10 working days.

Please understand the situation and resolve this as soon as possible.

When i was cancelling my hotel, i had mistakenly selected redbus wallet while selecting refund method, now plz plz transfer my money to bank account. My email-ritik. [protected]@gmail.com. And voucher id-t17ap7341984. Please help if you can't transfer that money to bank then please allow me to apply coupon redfirst that was applied in this booking but after cancellation i am unable to apply it. Please help!

Bus booking date : 11/10/2017. Ticket no. Tkb[protected]. Narration. Nb pilani soft labs pvt. Ltd [protected]. Ref:no. Gacegcxg0. Rupees 950. Bus operator : blue bird travels. Trip: pala to payyanur. Seat no.3&4. Date of departure 14/10/2017. 7pm. I booked 2 bus tickets from pala to payyanur on 11/10/2017. But on the journey date the bus operator (Blue bird travels) cancelled the bus due to shortage of passenger and informed to contact redbus. But in their data base the booking details are missing. Please make the needful to get money (Rs.950) back.

I booked a ticket in red bus on mithra travels from vskp to vijayawada on doj[protected] with id opte169860, after few hours of successful booking i got a message that bus cancelled, when i call to red bus, they told not to cancel the current ticket we will refund soon, and told me to book new ticket, as per their suggestion i booked new ticket without canceling my current ticket, but the amount was not refunded yet, i called red bus customer care many times, customer care person said that few of the complaints are registered about this but have no proper information about bus cancellation, money not refunded yet.

Trip id: tkaw19653695

Sir,
Ticket no: tkah38395778, journey date 2 october 2017, from coimbatore to villupuram by kallada travels. They cancelled the bus and informed me about it on 30 september 2017. Till october 10th, i didn't get any refund. Then i booked complaint on redbus for refund on 13 october 2017, ref no. 2097743 and again on 16 october 2017, ref no. 2118989. Till today 26 october, i didn't get any reply for these two complaints.
Pl. Resolve this and arrange refund.
P. Sree harshini.

I have been using this site for booking bus since a significant time back.

In the normal run when there is no trouble, everything looks smooth. But when there is a dispute between the customer and the bus operator, they just go with the bus operator and stand with them neglecting whatever you have to say.

In my case, the bus operator departed the venue before the scheduled time - I had called the Redbus customer care and registered a complaint on the same, expecting a justice. But what they did was very surprising. They just asked the bus operator & got their opinion and then simply closed my request !!

IF THIS IS THE CASE I WOULD DIRECTLY BOOK THE BUS FROM THE OPERATORS' WEBSITE - WHY I HAVE TO COME HERE AND PAY EXTRA PENNY TO THEM? WHAT IS THE ROLE THEY PAY FOR THE MONEY PAID TO THEM?

Regards,
Vimal

I was traveling from Mumbai to Rajkot on 16th october'17 in Neeta Volvo Bus with no. MH04FK6969. first of all, due to festive season, the rates were very high so i paid 2500 for single journey hopping for a good service, but my expectations were wrong. The bus was around 45 min late, there was mo light in the cabin, the sleeping coach in which i was traveling was torn. In other buses we travel either its ac or non ac, we are provided a bottle of water, but in this journey, no water bottles were provided either. the staff of bus was really non co-operative, also the timing of bus was worse. it guaranteed 13 hour journey but took around 15 hours.