Red Bus Complaints & Reviews

Website: www.redbus.in

I had cancelled my below tickets and the amount was credited to my redbus wallet but now i have amount of 2263 in my redbus wallet account but i am unable to use it for bus booking.. So i request you to tranfer the respective amount to my bank account.

Thanks,
Pallavi hunswadkar
[protected]@yahoo.in

My ticket ids that were cancelled
Tkak57603539
Tkay33664808

Dec 8, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2017

Red Bus Customer Care's response Dear Pallavi,

Greetings from redbus!

We are extremely sorry about this. We request you to share the below details on [protected]@redbus.in to process your request.

Account Holder's name:
Account number :
Bank name:
Branch name:
IFSC code:

We request co-operation.

Regards,
Team redBus!

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Address: 533105

I am s r ch murty rallapalli. On the day of 14 oct i booked a ticket from morning star travels with pnr: ts[protected]qxvk/4922627/115a from hyderabad (Punjagutta) near redrose restaurant to vijayawada with ticket number tkba76137784. On the day i boarded the bus at punjagutta and in the mean while the bus stopped at a place called allipuram. The bus driver was unable to cop up with the management and at the last, the manager lifted the phone and told the driver that to request us to go by their own arrangement and he will return the money with in next 2 day. But, till date the money was not refunded. As i have physically called the management for 6 times and asked the manager about the refund, they are not addressing me in a proper manner.
My mobile number is [protected]
Date of occurance of incident: 14 oct 17
Request: refund of amount

Dec 13, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2017

Red Bus Customer Care's response Dear Murty,

Greetings from redBus.in!

Ticket ID : TKBA76137784

We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant team and the same would take 1-2 business days for us to receive an update. Rest assured we shall keep you posted as soon as possible.

We request your co-operation in this regard.

Regards,
Team redBus!

Verified Support

Nov 08, 2017

Red Bus Customer Care's response Dear Murty,

Greetings from redBus.in!

As we discussed on the call, we have initiated the full refund of your ticket. You will receive it within 7 bank working days back to the payment source.

Please feel free to reach us at [protected]@redbus.in for any help in future.

Thanks for contacting redBus.

Regards,
Team redBus!

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Website: redbus.in

I booked an lucknow-delhi share car ride (Tkt no-tkbh[protected] on redbus app on 22 october... Paid through tez app using upi.. After few hours i have recieved a message stating cancellation from operator side.. When i called them regarding my refund, they told me that the refund has been initiated..
Its 2 november, and i havent recieved any refund from redbus..
I contacted red bus team, they told me to contact tez team with certain pg id[protected]..
I contacted tez team... They told that they havent received anything from redbus.. And i need to contact to redbus team for my refund..

I contacted rebus back... They are just ssaying-they have initiated it..

I m stuck... Help me out.
I had a very bad experience with redbus this time

Dec 3, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 02, 2017

Updated by harsh321997 my registered mobile number-[protected]

Verified Support

Nov 02, 2017

Red Bus Customer Care's response Dear Harsh,

Greetings from redBus!

Ticket ID -TKBH63470828

We are really sorry for the inconvenience. We've escalated the issue to concern team and will keep you posted with an update at the earliest.

Thank you for your co-operation.

Regards
Team redBus

Verified Support

Nov 02, 2017

Red Bus Customer Care's response Dear Harsh,

Greetings from redBus!

Ticket ID -TKBH63470828

The refund is already done from our end on Oct 22, 2017. We request you get in touch with the bank for further assistance.

Regards
Team redBus

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Hello,

I booked a ticket from ujjain to ahmedabad on 20th october. As because of the festival time the charges was nearly thrice of the actual charge but i hace urgent work so i booked ticket in gagan sarkar upkar travels but during transaction al attempt the amount was deducted from the account but redbus was not able to generate ticket so it failed.

Failed transaction number:[protected]

I already emailed to support team and they acknowledge that they have received the amount and started refund process and i will receive my amount within 7 days but i haven't received my refund money after 10 days.

Dec 11, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

Red Bus Customer Care's response Dear Madhu,

Greetings from redBus!

We are really sorry for the inconvenience. We've escalated the issue to concern team and will keep you posted with an update at the earliest.

Thank you for your co-operation.

Regards
Team redBus

Verified Support

Nov 02, 2017

Red Bus Customer Care's response Dear Madhu,

Greetings from redBus!

Sorry for the inconvenience caused. The refund is initiated once again back to the source and amount will reflect in your account within 7 bank working days.

Thank you for contacting redBus.

Regards
Team redBus

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Address: Pune, Maharashtra, 411058

Website: www.redbus.in

I booked online bus ticket through www.redbus.in website, i made payment of 1233 for same, travel date is 14 oct 2017, bus departure time was 19.30 pm from sangamwadi parking no 2, i tried to call bus operator till 8.30 pm. No one has responded a single call, finally i called to redbus customer helpline number, bus operator even not received call from redbus, then redbus executive ask me to book another ticket as this bus has cancelled, and...

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Address: Guntur, Andhra Pradesh, 522646

I book my ticket from visakhapatnam to guntur in drk travels on 27/10/2017. But my ticket was cancelled by travels. But i can not get any refund. Please informe me how to get refund. My ticket number is tkbk46451280. The ticket was cancelled on 27/10/2017. It is cancelled travels only. I want to know why it is cancelled. Is it cancelled first time or always.

Dec 4, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2017

Red Bus Customer Care's response Dear Ashok,

Greetings from redBus.in!

Ticket ID : TKBK46451280

We would like to inform you that the refund has been initiated back to source on October 27, 2017 for the above ticket id and the same should reflect in your account in 7 business days as per the standard banking procedures from the time of initiation.

We hope this information helps. Thank you for your co-operation.

Regards,
Team redBus.

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Address: 673003

Website: redbus.in

Its been 11 days already. Still the amount havent been refunded. This msg has been sent on 15th october 2017.

Your refund request of rs 745.50 against proposal no: 33603383 received from ibibo group private limited has been processed on your card, and will reflect in your account within 10 working days.

Please understand the situation and resolve this as soon as possible.

Dec 6, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Red Bus Customer Care's response Hi Lahal,

Greetings from Redbus!

As mentioned earlier, we have successfully processed the refund on 15/10/2017 and the amount should be reflecting within 7-10 bank working days.

Request you to get in touch with your bank if the amount is still not credited.

We appreciate your patience and understanding in this regard.

Regards,
Team redBus

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When i was cancelling my hotel, i had mistakenly selected redbus wallet while selecting refund method, now plz plz transfer my money to bank account. My email-ritik. [protected]@gmail.com. And voucher id-t17ap7341984. Please help if you can't transfer that money to bank then please allow me to apply coupon redfirst that was applied in this booking but after cancellation i am unable to apply it. Please help!

Dec 7, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Nipun,

Greetings from redBus.in!

Booking ID : T17AP7341984

We had escalated the issue to our relevant stakeholders and have received a confirmation that they spoke to you and your issue is resolved.

We thank you for your co-operation.

Regards,
Team redBus.

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Bus booking date : 11/10/2017. Ticket no. Tkb[protected]. Narration. Nb pilani soft labs pvt. Ltd [protected]. Ref:no. Gacegcxg0. Rupees 950. Bus operator : blue bird travels. Trip: pala to payyanur. Seat no.3&4. Date of departure 14/10/2017. 7pm. I booked 2 bus tickets from pala to payyanur on 11/10/2017. But on the journey date the bus operator (Blue bird travels) cancelled the bus due to shortage of passenger and informed to contact redbus. But in their data base the booking details are missing. Please make the needful to get money (Rs.950) back.

Nov 2, 2017

Complaint marked as Resolved

My complaint is resolved for my entire satisfaction at the very next minute and I received the money back with no time.Thank you for the fast redress.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket Id : TKB[protected]

We tried reaching on your registered contact with no luck.

We would like to inform you that the refund for the above ticket has been initiated on October 27, 2017 and the same should reflect in your account in 7 business days from the time of initiation as per the standard banking procedures.

We hope this helps. Thank you for your co-operation.

Regards,
Team redBus.

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Address: 535204

I booked a ticket in red bus on mithra travels from vskp to vijayawada on doj[protected] with id opte169860, after few hours of successful booking i got a message that bus cancelled, when i call to red bus, they told not to cancel the current ticket we will refund soon, and told me to book new ticket, as per their suggestion i booked new ticket without canceling my current ticket, but the amount was not refunded yet, i called red bus customer care many times, customer care person said that few of the complaints are registered about this but have no proper information about bus cancellation, money not refunded yet.

Trip id: tkaw19653695

Oct 28, 2017

Complaint marked as Resolved

Got initiate message about money refund

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Sandeep,

Greetings from redBus.in!

Ticket id : TKAW19653695

Further to our telephonic conversation, we would like to inform you that the refund for the above ticket has been initiated from our end and the same should reflect in your account in 7 business days from the time of initiation as per the standard banking procedures.

We hope this helps.

Thank you of your co-operation.

Regards,
Team redBus.

Oct 28, 2017

Updated by Sandeep Naidu Pinninti Thanks, issue resolved, thanks to rebus and consumer complaints

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S

sneha b. gosai

from Surat, Gujarat

Oct 31, 2017

I have booked 6 seat in redbus ambikanagar to surat. and i paid money to net banking. but ticket coulden't be generated successfully. and u have initiated a refund of Rs.1367.64 and Rs.1337.16 for my transaction on 10/24/2017 9:55 aand 10.06AM no ticket issued. and my refund is not will credited.

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Address: 641001

Website: Redbus.in

Sir,
Ticket no: tkah38395778, journey date 2 october 2017, from coimbatore to villupuram by kallada travels. They cancelled the bus and informed me about it on 30 september 2017. Till october 10th, i didn't get any refund. Then i booked complaint on redbus for refund on 13 october 2017, ref no. 2097743 and again on 16 october 2017, ref no. 2118989. Till today 26 october, i didn't get any reply for these two complaints.
Pl. Resolve this and arrange refund.
P. Sree harshini.

Nov 30, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Sreeharshini,

Greetings from redBus!

We are really sorry for the inconvenience caused. On checking with our bus operator the bus stands cancelled due to a mechanical issue and we have processed the refund today in your bank account it will reflect within 7 bank working days as per banking procedure.

Regards
Team redBus

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I have been using this site for booking bus since a significant time back.

In the normal run when there is no trouble, everything looks smooth. But when there is a dispute between the customer and the bus operator, they just go with the bus operator and stand with them neglecting whatever you have to say.

In my case, the bus operator departed the venue before the scheduled time - I had called the Redbus customer care and registered a complaint on the same, expecting a justice. But what they did was very surprising. They just asked the bus operator & got their opinion and then simply closed my request !!

IF THIS IS THE CASE I WOULD DIRECTLY BOOK THE BUS FROM THE OPERATORS' WEBSITE - WHY I HAVE TO COME HERE AND PAY EXTRA PENNY TO THEM? WHAT IS THE ROLE THEY PAY FOR THE MONEY PAID TO THEM?

Regards,
Vimal

Dec 3, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Vimal,

Greetings from redBus!

We are really sorry for the inconvenience caused. We request you to provide the redbus ticket id with us to look into the concern.

We are awaiting your revert.

Regards
Team redBus

Dec 11, 2017

Updated by Vimal Rathinasamy Thanks for the resolution with refund. Appreciate it.

However, please condemn and insist the bus operator for a better service for future.

Thanks,
Vimal

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B

Bharat Mehrotra

from Noida, Uttar Pradesh

Oct 27, 2017

Ticket no: TKBH50546163
PNR no: B2XEEGPJ
Kindly cancel my ticket and give the refund amount.

Reply

V

Vimal Rathinasamy

from Chennai, Tamil Nadu

Dec 11, 2017

Thanks for your response and resolution. I have received the refund.

My suggestion to you is to condemn the bus operator regarding this and enable them to provide the best service for the money paid.

Thanks,
VImal.

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Address: 400092

Website: redbus.in

I was traveling from Mumbai to Rajkot on 16th october'17 in Neeta Volvo Bus with no. MH04FK6969. first of all, due to festive season, the rates were very high so i paid 2500 for single journey hopping for a good service, but my expectations were wrong. The bus was around 45 min late, there was mo light in the cabin, the sleeping coach in which i was traveling was torn. In other buses we travel either its ac or non ac, we are provided a bottle of water, but in this journey, no water bottles were provided either. the staff of bus was really non co-operative, also the timing of bus was worse. it guaranteed 13 hour journey but took around 15 hours.

Dec 4, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Mihir,

Greetings from redBus!

We are really sorry for the inconvenience caused. We request you to provide the redbus ticket id with us to look into the concern.

We are awaiting your revert.

Regards
Team redBus

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Address: 560076

Website: m.redbus.in

Hello this is sephalika, i had booked ticket on 19th october 2017 in greenline travels.

I didn't travel in green line travels as bus is cancelled due to machinery issue, which i get the information through call.
Also i was informed to call to the customer care regarding this issue and raise the ticket for cancellation of ticket for which i should be getting the full refund of money.

I have raised a ticket for the same, but till now no response for money refund status.

Bangalore - shirdi thursday, october 19, 2017
Ticket no: tkbb95032693
Pnr no: ts[protected]lhoy/813362/bangalore - shirdi
Greenline travels and holidays
A/c sleeper (2+1)
13:30
Reporting time
13:45
Departure time
1
Number of passengers

After raising complaint got a mail regarding revised credit note, but till now it's not credited in my account.

And no updates after that.
I am unable to log in to redbus site also.

Dec 6, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Sephalika,

Greetings from redBus!

We are really sorry for the inconvenience. On checking with our bus operator the bus stands cancelled due to a mechanical issue and we have processed the refund today in your bank account it will reflect within 7 bank working days as per banking procedure.

Regards
Team redBus

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Address: 600107

Website: www.redbus.in/Bus-Tickets/Online‎

I was booked in red bus on 17/09/2017 for travel on 15/10/2017 from chennai - marthandam in pauls travels seat no :7 & 8 (It is diwali time). But the bus operater told we have another person on this seat also your redbus ticket is not valid one. So we feaced hard time & we had pay for another seats in the same bus and we continue the travel. I need refund from the redbus for that ticket no.

Nov 30, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Red Bus Customer Care's response Dear Merlinjerald,

Greetings from redBus.in!

We sincerely apologize for the hassle you had to go through. We would request you to share your ticket id along with the complete details to us on [protected]@redbus.in. We shall look into the issue on top priority.

We request your co-operation in this regard.

Regards,
Team redBus.

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Address: Ahmedabad, Gujarat, 380021

Website: redbus.in

Redbus — wallet amount transfer
Hi i am mukesh
I have cancelled my booking and the booking amount is in my red bus wallet, but i want to transfer this amount to my bank account.in the website they have provided customer support no. But nobody take calls i have called them several times but nobody answered, there is no other way to contact them. How to get that money back to my bank account??

Nov 28, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Red Bus Customer Care's response Dear Mukesh,

Greetings from redBus.in!

We sincerely apologize for the hassle you had to go through. We would request you to share your ticket id along with the complete details to us on [protected]@redbus.in. We shall look into the issue on top priority.

We request your co-operation in this regard.

Regards,
Team redBus.

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S

Supriya Chidrawar

from Nanded, Maharashtra

Oct 26, 2017

I want to cancel my ticket.Through red bus app it is giving error for cancelling ticket.what to do?

my TKT NO-TKBF36017356
PNR[protected]

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Website: Redbus.in

I booked a bus through redbus.in
From kangra to chandigarh and bus got cancel without any prior information and i didn’t got my refund.
After investigating it came to my knowlegde that there’s no such bus operator in kangra named as “pal travels” who operate within kangra chandigarh route.
Redbus.in didn’t gave us any details of the bus operator. After asking for refund they said you’ll get your refund but...

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Address: 411018

I have cancelled the bus which was suppose to travell from ichalkaranji to pune on 23/10/2017
Booking trip id[protected]
Ticket number-tkbh84961930
Travels-m. B. Link
Bus type-non-a/c seater (2+2)
No of seats-1
Bording time-6:00 am
From-ichalkaranji
To-pune

Which is not yet refunded, can u provide me the tracking nor, so that i can get a confirmation till which date money will be refundable, need a proper response.

Nov 30, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Red Bus Customer Care's response Dear Matashree,

Greetings from redBus.in!

Ticket ID : TKBH84961930

We would like to inform that the refund for the above ticket was initiated on October 22, 2017 and the same should reflect in your account by October 31, 2017 from the time of initiation as per the standard banking procedures. The refund reference number will get generated in 2 -3 business days. You can reach out to us on [protected]@redbus.in if still the problem persists.

We request your kind co-operation in this regard.

Regards,
Team redBus.

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R

raja4249

from Bengaluru, Karnataka

Oct 25, 2017

Dear Redbus team,

i am cancelled to my ticket at past 10 days but till i don't have received money from you, please add to my account to ticket cancellation amount.
i am cancelled my ticket at last 15days back but till i don't have receive money from your side please return back my amount to my account

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Yesterday, i traveled in srs multi axle scania bus from vijayawada to bangalore. I was seviourly injured by bed bugs i informed to bus driver he says to complaint at management office. Below mentioned details are of my journey ticket and photographs of injuries. No one are taking responsibility and not only me my co-passenger also faced the same problem it’s a long day journey about 14hrs.

— —
Route: vijayawada to bangalore
Ticket no: tkbj25139356
Pnr: ts[protected]nyya/20131668/vijaywada-bng-kundapur multi
Travels: srs travels
Departure: 08:55 am oct 23, 2017
Seat numbers: 10

Nov 26, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Red Bus Customer Care's response Dear Aman Khan,

Greetings from redBus.in!

We sincerely apologize for the hassle you had to go through. We have taken your concern with the operator and have shared a strong feedback in this regards. We have also asked him not to ensure that such instances never occur in the future.

We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

We are sorry again for the distress!

We request your co-operation in this regard.

Regards,
Team redBus.

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I have cancelled tickets from ahmedabad to mount abu and back. Its still not been refunded. It is also saying that sorry no tickets found???!!!
Date of journey: 20/10/2017
Tkt no: tkbf26434169
Pnr no:[protected]
Date of journey: 22/10/2017
Tkt no: tkbf15317960 pnr:[protected]
Bank details
Accnt no: [protected]
Ifsc code: sbin0016629

Nov 28, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Red Bus Customer Care's response Dear Arnab,

Greetings from redBus.in!

Ticket ID : TKBF15317960, TKBF26434169

We would like to inform you that the refund has been initiated for both the ticket id's on October 19, 2017 and the same should have reflected by now. We would request you to get in touch with your bank and share the below refund reference number for further assistance.

RRN : 33977072, 33980447

Feel free to reach us on [protected]@redbus.in if still the problem persists.

We thank you for your co-operation.

Regards,
Team redBus.

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 140

unable to use wallet amount for bus booking

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return of charged amount as bus was prone to repair during travel

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didn't receive refund of ticket

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refund not received

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refund of delayed bus ticket, not travelled

bus booking

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refund amount

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wallet money to bank transfer

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bus was cancelled. but money not yet refunded

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money not refund

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bus cancellation, refund required

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zero reliability

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services of buses

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redbus ticket - tkbb95032693 - bus got cancelled due to machinery issue but didn't get any refund even after raised complaint through customer ca

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redbus ticket no: tkad56444581 is not accepted by the bus operator

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redbus wallet amount transfer

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no refund

bus cancellation money is not refunded

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I am complaining about the bus service

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refund

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