Red Bus Complaints & Reviews

Sir its very unfortunate to put a complaint in this forum as I realise that people normally go through these complaints before availing any service but I am forced by freecharge and redbus customer service response. I have made many calls and mails to freecharge and redbus but no satisfactory reply. on 5th September I have attempted 5 times on redbus portal(two different accounts) to book three tickets (confirmed tickets enclosed) from ganganagar to ludhiana and all the payments made from freecharge wallet (three different accounts & debit statement enclosed). Out of these five attempts two was unsuccessful at redbus portal due to there server problem but money got deducted from my freecharge wallet all five times and for one unsuccessful transactions i got refund and for another failed transaction freecharge is telling they deducted the money but redbus is saying they have not received it. In first attempt the amount debited from my freecharge wallet([protected]@yahoo.co.in) Rs 600 (transaction no. 3284819) and was successful. In second attempt Rs. 600 was debited from my freecharge wallet ([protected]@gmail.com) and I got message payment received ticket could not be generated and amount refunded back to my account. In third attempt amount of Rs. 550 (freecharge id 3287278) from my freecharge wallet ([protected]@gmail.com)deducted and same thing repeated money deducted and ticket could not be generated. In forth attempt Rs. 550 (freecharge id 3287551) deducted from my freecharge wallet and ticket generated and fifth attempt also Rs. 550(freecharge id3288349) deducted and ticket generated. I have written mails to both freecharge and redbus and freecharge has confirmed that all the five transactions were successful and for that I have received three tickets (S35-Rs600; S21-Rs.550; S-22 Rs. 550) and one refund of Rs. 600. one additional debit of Rs. 550 is confirmed to be successful by freecharge but redbus is saying no money got deducted. still I am attaching snapshots of redbus tickets and freecharge wallet debit statement. I request if all three transactions of Rs. 550 (freecharge id3287551; 3288349; 3287278) was successful than redbus and freecharge please tell which sleeper or seat was allotted to me and please enclose the ticket generated. all transactions and tickets generated are enclosed for your ready reference. please intervene otherwise these type of portals will keep looting mine type of people.

I was book bus ticket from banda to mumbai by redbus.In website i was use promo code but next day redbus cancle my all 5 ticket because promo code is wrong...After redbus cut my 300 rs from bus fare ...I am waiting from 20 days for my balance fare that is after cuting 300 rs...Please help me above matter because redbus is really fraud
my ticket no is
1.Tj9y27896989
2.Tj9y67998349
3.Tj9y25757637
4.Tj9y67326769
5.Tj9y43963726

I have booked a ticket from Lonavala to Ahmedabad on 3rd September 2016 by redBus app (with Jakhar travels". But at that day i missed the bus because they provided me the exact location where i need to stand and wait. I'm also attaching the messege that i got and ticket details also. I called after that to the redBus as well as Jakhar travels but i didn't find any solutions. I applied for a request to get ref but they are saying like you are not eligible for refund. The fault is yours. So, i humbly request you to take any action.

I booked a bus ticket thru redbus for travel today at 2.45pm and booked in rpn travels and for some unforeseen reason i had to cancel the travel. Since 11am trying to cancel the ticket but still unable to. Redbus says rpn travels is not accepting cancellation and rpn says i have no issue in cancellation but have to cancel thru redbus. But redbus is not cancelling the ticket for reasons unknown. Hence request other readers to book tickets directly not thru redbus as these guys are cheating customers.

Ticket no: tjab37735236
Contact no: [protected]

Red bus is not at all professional service. I ([protected]) was trying to book tickets from ravulapalem to hyderabad and payment made but tickets were not booked.
1st Issue: I receive a message saying that dont worry we will book the tickets and we will get back to you in 15 min but the worst part is I did not get the call in one hour also.

2nd Issue: I have called customer to book my tickets and they said we cant book but we will refund. I dont know the reason but I feel deceived.

3rd Issue: I have only 1300 rupees before I booked my ticket and now I dont have money to book ticket and I dont have any one to help me in ravulapalem.

Question: Red bus want me to wait in ravulapalem untill they refund my money and book tickets and goto hyderabad?

I have already rasied the ticket with redbus customer care as below. But its been 1 week now, i have not received any reply from redbus on the refund status.

TICKET:

Please let me know what is the status of service request raised (Service Ticket ID: RB[protected]. Ticket number (TJA[protected].

I have by mistakenly booked the ticket with wrong date journey.
Instead of booking it for date 5/09/2016 (depature 23.00 p.m.) but on the date of booking by default today's date was selected that is 4/09/2016 (depature 23.00 p.m.). I was booking the bus on 4/09/2016 at around 23.00 p.m. But website did not restrict the booking as the bus departure time was already passed. But I would like to know that how REDBUS takes the booking after departure or just before departure.

Kindly initiate the full refund as it is genuine case and complain raised for it also genuine.

Please help me to resolve this issue and take strict action against REDBUS.

Hi,

I booked the tickets to travel from Chennai to Hyderabad on 5th Sep 2016 and i have cancelled on 5th Sep 2016 @ 3.12 PM and before cancellation it has been mentioned as till 3.15 PM if i cancel there will be a deduction of 601 RS and seeing that i cancelled by 3.12 PM and after cancellation i have got a mail from redbus by 3.13 PM as the cancellation is confirmed and the amount to be reimbursed is only 113 RS which is not acceptable at all.

I have been following up with in the mail where they are not reimbursing the amount. Email ticket no : RB[protected].

Regards,
Shankar
[protected]

Bloody and cheap customer service and fools as driver and conductor.what are they going to gain by making the passenger suffer by giving bloody lame and stupid explanation, saying that once the bus gets full and only then they ll increase the cooling effect..

I was traveling from Tanjore to Chennai on 4/09/2016.And I have booked two ticket in AC VOLVO in parveen travels.And there was no AC effect at all in the last seat.and I asked about it and the conductor, told that in KUMBAHONAM, passenger will come and then they increase the cooling effect.What the [censored] is this...aren't we also passenger, they charge for AC as well for each passenger and why the hell do they want the bus to get filled.this is atrocious and bloody response from those guys.worst service, I ll give 0/5 for this kind of cheap, money minded, service...

I was booked a ticket to travel on 28th aug from kadapa to hyderabad 10 days before. On that day when I go to the travels they told me that we don't have any information for this. After talking with redbus customer care they told me that please go by alternate transportation. As that is a weekend I spent more than 1000/-. Original ticket cost I booked for 500/- . I am asking for 1000/- refund because that was the mistake done by redbus. but they are not responding for that.

I was a regular customer of redBus..I booked my tickets for 27th and got message for 24th. I talked with their customer care representative on 24th. He told that they having some problem in server that date of booking is being fetched as date of journey..also he promised me that I'll get new tickets for my journey in my registered mobile number.. But i didn't get any tickets and until today I didn't get any refund also..

*RedBus number one cheating site for booking.. Don't use this app..*

If anyone can help me. Please mail me in my mail id [protected]@yahoo.com

I have booked ticket on 31.07.2016 to travel from bangalore to mudhol. The ticket booked on 28.07.2016, ticket no. Tj[protected], pnr no 42738-telsang travels.
On 31.07.2016 at arround 2.00pm, i got a call from the operator, stating that the bus has been cancelled due to technical reasons and i have to my own arrangements for travel. When i asked about the refund of ticket cost he said that will be refunded to my account by red bus directly. But till now i have not got any refund for their faulty service.

Kindly look into this matter and arrange for the refund my ticket amount paid for the services cancelled by the operator and not of my fault.

Regards,
Purushotham a

Booking was done on 22.06.2016 using the name of mr. avik chakraborty using citibank credit of mr. dipayan sinha and the transaction reference no of citibank credit card.

22.06.2016 - transaction done, payment deducted from my credit card but tickets were not booked.

([protected]@payu.in) 22.06.2016 - "your refund request for following transaction is being processed and the money should reflect in your account within 5-7 business days."

([protected]@redbus.in) 22.06.2016 - we received an amount of rs.6598.35 from you for which the ticket was not issued. hence, the amount reversal to your account has been initiated today.

(me) 11.07.2016 - mailed for refund process

(redbus) 13.07.2016 - executive is working on the issue

(redbus) 18.07.2016 -
"with respect to your below mail, we have initiated refund of amount rs 6598.35/- to your card /account on 22nd june 2016.
Your bank will process this refund and it may take up to 7 bank working days to reflect to your account.
In case your account does not reflect this amount, then kindly get in touch with us with reference no :77985008
Please note: the refund will be in the name of redbus/ibibo pvt. ltd."

(me) 27.07.2016 - mailed for refund

(redbus) 28.07.2016 - received the same reply above mentioned

(me) 28.07.2016 - mailed for refund

(redbus) 29.07.2016 - received the same reply above mentioned

(me) 29.07.2016 - requested to refund the money to my card

(redbus) 31.07.2016 - they replied that they will refund the amount to my card

(me) 08.08.2016 - informed that the refund amount is not reflecting in my card statement

(me) 13.08.2016 - after getting no response, again mailed for reminder
(redbus) 14.08.2016 - received the same reply above mentioned

28.08.2016 - have a chat in redbus website with an employee of redbus named mr. jagan, he told to write to redbus, they will revert back.

Still the issue has not resolved after more than 2 months.

Me and my wife boarded Gujarat travels 4:30pm bus from lonavala on Aug 15 2016. My wife being 5 months pregnant needed special care. We immediately proceeded to our booked seat but they were already occupied. We were asked to wait by the conductor while the bus continued plying. The utterly ill-mannered conductor continued his business while my wife managing to stand . When asked why he is delaying my wife was pushed . We were given front seats which we didn't wanted to book because of the jerk. We are really pissed off due to the ill mannered staff and redbus not taking responsibility of the passengers safe travel.

I have been following up on this complaint since 10 days now but there has been no response from redbus. This should be looked by Government and the servide provider should be punished.

This is very harrasing issue facing woth redbus, i have booked the tickts from junagadh to baroda through red bus while booking the tickts i have selected the date of 28th of aug due to their technical problm tickts are booked for 22nd of aug and i am following up with customer care since last 2 days and not geeting any revert i have loged a comlain also my comlain no is#rb[protected],
my concern that if they are not refunding the money back atleast they can accomodate me on any other bus for 28th of aug as ihave alredy paid the tickts amt they are promising best services to the customer and and givng the services like this
kindly help me to get my money back or booking of my tickts as per my requirements

In all omni buses they are taking very high rate for tickets
Gov is telling all are warned but boldly they are taking from chennai to namakkal. I believe not only this route for all the routes they charging high fare.
Moreover they are selling online tickets publicly like redbus, goibibo. Not sure who given the rights to sale high fare.
Please address the open robbery and save public money.

Contact number [protected]

Dear redbus,

Your online booking system is very poor and faulty, i have booked ticket no (tj9e[protected] for journey on 19th aug-2016 friday, that is printed on my ticket also. but when i reached at bus on friday night then driver said that this ticket is for last day. because this is now 00.15 am and it is saturday 20 aug now and you can not be travel with this ticket.

Driver said that this type of problem is most common for his bus and daily many peeresses were suffered due to this faulty booking process.

I cannot reached jaipur due to your website defects.

I have also booked return ticket no (tj9f[protected] for 20-aug-16 from jaipur to meerut and it was also wasted.

I was suffered total loss of rs 1490 + 955 = 2445 and lots of mental tension.

Please refund my money as soon as possible or i will make complaint against your company in consumer form.

From : nitin sharma
Sr. general manager
S. c. l. limited meerut
+91 [protected]
Mail. sharma. [protected]@gmail.com
Nitin. [protected]@thesaicomputers.com

Hi, i am prashant macha. I have travelled from pune to ahmadnagar on 18th august using india tours and travels. My pick up time was 12:30 from viman nagar, but the bus reached at 1:30am. The driver didn't respond to calls properly. After getting in the bus, my seat was given to someone else. The people sitting next to drivers were drunk and rude. The bus was in a bad condition. Never expected such service from both redbus and this tours. Horrible. Will never recommend anyone to book from your website.

I have booked the ticket from Hyderabad to Mumbai on 14th aug, 2016.

Date of journey is 15th aug, 2016.

But bus had gone without at least informing me, even though i had called the concerned person before the reporting time 3:29PM at boarding point SR nagar, near Axon hospital.

Also the way, the travels person was talking, not good with customers like using vulgar language.

Please take it as the high priority and solve this issue.
Kindly credit the refunds as soon as possible.

Name:Prasanna kumar,
Contact:[protected]@gmail.com
Phone:[protected]

Required details:
Sangita travels,
Hyderabad to Mumbai,
Name:Prasanna kumar,
Boarding point: SR nagar Axon hospital
DepTime:3:29PM, Aug15th 2016
TIN:TJ9C93296667,

I tried booking ticket from mumbai to jodhpur via redbus. But what happened was they dedected money from account and replied sorry the ticket cant be booked. And its been a month or more than that the money is not yet refunded. Even after contacting so many times and getting a reply it is initiated you will receive in 24 hours but not received yet. After contacting many a times they reply it is initiated and will be refunded. An amount of rupees 1500 was charged and deducted online from icici bank account holder sonali maheshwari. The booking was done on 10 july 2016. Kindly resolve the matter as soon as possible as its a matter of 1500 rupees. The money was deducted from friends account but the ticket was booked by kratika tiwari.

Redbus Customer is even worst : I have sent 3 reminders and there has been no response to redBus Service Registered: Case #RB[protected]


Hello we have booked the Hyderabad - Rajampet and the bus broke down. There was no alternative that was arranged. One female traveling with 3 small children were stranded due to this. The concern is about the safety and bus maintenance. This has been a very disappointing journey....