Red Bus Complaints & Reviews

I booked 4 tickets on June 19 from Erode to Chennai through Paytm, reporting time is 8.45 Pm.This is my order num: [protected].We didnt received proper boarding point just it mentioned as Erode bustand.We were trying to reach the number mentioned in the message and its switch off.So from 8.35 onwards we try reaching paytm customer care and one of the executive himself tried and confirmed that the number of driver is switched off.I called justdail also to know the travel address but they said Sri Adhinath travels is not registered, Then after 1 hour paytm customer care person confirmed that bus left.I started fighting with paytm daily for refund and i didnt receive any response from them.The bus operator said like he waited for us for sometime and he called us and it takes 45minutes more for us to reach erode so he left but we didnt received any call, Suraj from Paytm assisted us and he connected to bus operater and they are trusting the operator but not the customers.I am ready to show my call records that travel people didnt called me if i ask the same to show the records they are blank and responding rudely.Now they confirmed that they are not going to refund and i lost around Rs.3000.I trusted PayTm not the unknown travels.So i strongly request all not to book tickets through Paytm.
After this Red bus came into picture and then i got to know that Paytm is linked with Redbus and i had a conference call with redbus executive, paytm executive and bus operator.
Redbus executive heard all the versions from everyone end and done some investigation and confirmed like their is miscommunication happened between Paytm and Busoperator and wrote an e-mail to paytm asking for explanation, but its been 2 months this issue happened till now i didnt received any clarification and i dont know when i will get juistice???

Dear rishi acharya,

Thank you for contacting redBus. Here are the details that you requested.

Service Ticket ID: RB[protected]

Issue Type: Wallet

Category: I want to transfer wallet amount to bank account

Description: redBus Support 14 Jul (6 days ago) to me Dear Customer, We regret the inconvenience caused to you. The refund amount of Rs. 2180- was processed on 7th Jun 2016 to your accountcard. Your bank will process this refund and it may take up to 7 Bank working days to refund your money. The Bank reference number is CMS[protected]. The reference number helps your banker to trace the refund transaction. Hence, request you to kindly get in touch with your banker with the reference number. We hope to serve you again in the future. Kiran, redBus. i want back my money how many time is all most 60 days

We are working on the resolution and will come back to you shortly.

Thank you.

redBus Support Team

Dear sir, i booked ticket for rajkot to jamnagar 8 tickets on redbus giving me a attractive offer. Offer is that on new mobile num registered 100 rs wallet balance and redbus monsoon offer upto 120 off rbjul120 both offer used by me for 8 tickets for rich ahmedabad to pick up my flight but redbus cancelled without informing me to this tickets and also redbus not giving me a full refund... My ticket booking fare is 456 and i used offer so is final prise that 236 for each ticket... Redbus give me a refund 187 only for one ticket and redbus give only for 5 tickets now i complaint 10 times but not resolved please help me to resolved this problem... I have also this date to air ticket prove that these 8 ticket is my tickets not others. My ticket num mension below that 7 ticket cancle by redbus
1. Tj8d23644673
2. Tj8d46676597
3. Tj8d27247595
4. Tj8d53954646
5. Tj8d36265646
6. Tj8d57454857
7. Tj8d28265894 pls help me to back my full refund or ticket plese sir my contact info mobnum..[protected]
Email.. [protected]@gmail.com than k you

I have booked my ticket on 02/07/2016 and at that time that was unable to book. At that time i got a message that your refund will be done within 8-10 business days.
Today it's 17th july and still i have to enquire you and then you are responding like that it will take more 8 days.
What should i do now? I wish my refund will be with me within 24 hrs.
I have tried write to us for 10-15 times but i have not got even single reply
After that i called (Twice due to network failure) customer care no. Which is toll free actually but it was charged and the supporting person saying on second time that call me after 20 minutes as you have called us just 2 mins before as i was like what kind of customer support you are providing?? Such a horrible experience.

Sir
With cited subject above I have booked online bus ticket no. TJ8E44542448 from Araria to Patna by Sri Balajee Travels date of journey 17 july 2016 time 6:00 pm. But on counter no respone regarding online booking. They told me there is no any bus today while i reported at 17:45. I m exhausted on response.

I prashnt nischal, i hav booked two online tickets via redbus app on 15th july, 2016
Date of journey: 16th july, 2016
From kolkata (west bengal) to bokaro steel city (jharkhand)
Bus: shyamoli travels
Ticket no: tj8d94236787
Pnr no: 2jzg3xz

Departure time of bus was 3:20 pm and i reached there at 3:25 pm but before that i have contacted the bus conductor to wait for 5 minutes as the metro suddenly got delayed and the service was stoped.
Before i reached there the bus was departed, i tried to contact the conductor but there was no response from him. so i contacted the customer support of redbus to refund the collected amount of rs.1200, they said they cant do anything about it as this is not their fault.
I want atleast few percentage of my money to be refunded by them as i didn't traveled and it was unintentional delay by my side.
O please refund the amount this would be convenient for both o[censored]s.

Thank you.

Contact no: [protected]

Hi,

I had tried book ticket through red bus but transaction was failed and amount was deducted. I had raised complaint and got reply that you will get refund amount with in 2 working days. But, i am waiting yet.

Redbus support

Jun 25

To me

Dear customer,

This e-mail is in response to your request, for the refund of the money that is deducted on www.redbus.in.

We regret the inconvenience caused to you.

The money that is deducted from your account has not reached us as its a fail transaction. From our past experience, we have seen that in such cases, the money normally remains with the bank.

This refund will be initiated by your bank. Usually in such cases, banks automatically refund the amount in 2 bank working days.

If you don’t see the refund in 2 bank working days, kindly get in touch with your bank.

We hope to serve you again in the future.

Salman sharieff
Redbus

I was booked tickets from vijayawada to bangalore in redbus i given my details and amount is debited my card but ticket not confirmed, when i called to customer care they responded very late too much waiting time to talk to them and it's chargeable i spoken about 20 mins they saying that you made 3payment options in one transaction that's way ticket not booked then i asked for why you didn't intimate me same when i going to book they replied only sorry sir amount will be refunded in 7days and you need to go through fresh booking i don't have money to book again i said, they only sorry customer don't want any sorry, and i said i'll go to consumer forum they replied no problem sir.

Hi team,

Redbus – india’s number 1 money greedy bus ticketing and hotel room reservation platform

As i came to know that, paytm is giving discount for every journey with a
Minimum of 100 per ticket or more in every month. whereas in redbus it not the case. so help me in providing the discount for the booked tickets on 13/07/2016 to reduce greedyness for money by redbus.

If not the case, plz make awareness for people about the greedyness of
Money with redbus compared to paytm.

There should be reasonable uniform bus ticket rate booking discount website platforms compared to other bus ticket platform websites like paytm

Red bus should amend their policies which comes under delhi jursidiction & booking tickets for availing discount in other states which should be revised accordingly w. r. t paytm instead of cheating people by offering more valued discounts from redbus or it should scrap ticketing platform website from end as a service motto instead of only doing business.

For example, if one people is travelling, red bus asks customer to book a ticket of worth inr 2000 to avail offer of rs.150 upon rs.2000 with coupon code "rb150"

Whereas in paytm, a people can book a ticket & avail a discount of 30% cashback or bus150 cashback into their paytm wallet.

I have also attached the images for your comparison

Regards,
Satish m hiremath
[protected]

I booked a bus from delhi to moradabad that was shatabdi ac.. The tickets were booked successfully.. I reached the destination mentioned on the ticket.. And that was anand vihar.. While the real destination was kaushambi.. Due to this problem i missed my bus.. I booked it for my convenience.. And it became a problem for me instead.. Please look after this as soon as possible.. I was sick and now had to travel in roadways.. Unlike me dont let other sick customers suffer due to your companies mistake.. Please.

Dear Red Bus Service provider,

On Sunday night (10.07.2016) I traveled from Coimbatore to Chennai in Apple travels booked through Red bus. Even though the charges are exorbitant for safety reason I have selected red bus. The travels contact no given by you is always ringing and not responded. One time they have responded but not answering satisfactorily to the customer. During the travel, near Ulunthurpet at night 3.00 a.m...

My friend belinda booked a bus for me from pune to hubli
Here is the bus details

- redbus mticket -
Pune to hubli
Tj[protected]
Agb9ppo7
Sharma transports
11:30 pm jul 4, 2016
L28
Rs.1014
—
Wargate
Opp swargate bus stand swargate
Swargate ; natraj travels opp swargate bus stand shukravar pet swargate pune. ph no ;[protected]/2
[protected]
—
Thanks for using redbus. please present this mticket at the time of boarding.
Redbus helpline:
[protected]
T&c apply

Driver called me on 11:15 said he was leaving i told him there is still time for me to board the bus then he asked me to come at katraj which is the next stop and from there will leave at 12:30 i said ok, i was at katraj at 12:20 and i am trying the driver number is switched off, when i called red bus the guy said he will calm the driver and arrange for my transport in the very next bus and it might take around half an hour so i waited but after waiting for more then 45 minutes, i called back again the other said to manage it by my own i the middle of the night around 2:15 am this was the worst thing ever happened i just paid around 450 bucks to the taxi driver to drop me at katraj as per the drivers words, my friend told me about this red bus if not i would have never taken it, i received a call on the other day from some guy from sharma transport he just asked me did you board the bus i said no he said he will co tact me but no sign, no to enquire i called up red bus they said they have sent some number on my friends gmail address that is [protected]@gmail.com she has lost the password for it and i am asking the guy is there any other way he straightaway denied this is rubbish service i need ans.

I booked a ticket from noida to lucknow.. i have paid rs 200 from my redbus wallet.. at the end time, the payment got unsuccesfull, but the amount has been debited from my bank and wallet... i have nor received my wallet balance till now...
e-mail id - [protected]@gmail.com
transaction date- 08/07/2016
very bad service by redbus..

Hi,

I had booked a ticket from Red Bus on 4th June 2016 for a journey from Goa to Mumbai on 5th June 2016. The ticket amount was 900. I booked only 1 ticket but the amount was deducted twice from my account (totally 1800).
I spoke to the Red Bus Customer Care team about this 4 to 5 times. Every time they say that the refund is in progress, but the amount has still not been refunded to me.
I request you to look into this matter and help me get my refund amount soon.

Details:
Journey: Goa to Mumbai
Booking date: 4 June 2016
Travel date: 5 June 2016
No. of seats booked: 1
Email id used for booking: [protected]@gmail.com
Mobile number used for booking: [protected]
Expected amount: 900
Deducted amount: 1800
Expected Refund: 900
Payment Reference number on Red Bus: 91696777

My Complain no is RB[protected]. so many time a call to Red Bus Customer care regarding my refund amount. but i am still not getting any resolution. my booking no was[protected] and 64406462. Kindly do needfully.

I booked a ticket on 22nd May 2016 for my travel. I booked the ticket in morning for next day and at around 7PM I got message that the ticket has been cancelled. I ran to bus station to book myself a new ticket. The reason for ticket cancellation was given as that the bus operator cancelled the bus. Since that day I am running emails to their support to refund my money, which should not be very difficult, but till date they have not made any progress on my case. Each time I email them they give back a auto generated message that somebody will get back to me, and no body does. Its been about 1.5 months and I have still not received my money back, and I have lost hope to do so.

I warn everyone against this fraud company. Although you might not have faced any issue with the yet, but in case you do and you ask for refund they will never refund your money.

My ticket number and PNR number were:
Ticket no: TJ6M26533324
PNR no: U3BNPSU

I booked ticket in redbus 15days before my trip and 3days before my trip i got a call frm redbus support that the bus is cancelled and they will refund the amount or give last seat of non ac bus instead of ac bus frnt seat wch i booked or else they refund my money. bt when i opened the site the bus was still on list bt the price is doubled and remaining buses price also increased to double and its there responsibility to allot other seat in other bus bt when i asked the same they r nt responding and replying carelessly.

I have booked a ticket from sullurpet to hyderabad with Ticket no: TJ7Z42274327 on redbus website on july 3rd .But the operator has not responded to my calls and bus didn`t arrive at the spot where I have waited for 3 hrs and redbus also have not got the operator online and after three hours I am helpless and redbus executive told me to arrange for alternate resource to my destination after waiting for 3 hrs in the midnight at 12:00 am .They don`t understand the customer priority to reach the destination. they didn`t provide me an alternate resource either .

I've booked at ticket through orange travels... in the name 'Arun Kumar' .. of journey from Anand Rao circle., bangalore to vyttila, kochi..on the date[protected]...and time 11:30pm...
At the specified time for departure i couldn't find the bus... and wen I called and enquired at the contact number given in the message... they told that they couldn't trace the ticket details...
bt.. the ticket costs Rs. 1150...and i lost the cash from my bank account...
so kindly refund the amount

I booked a ticket via redbus pnr no.:[protected]/98 from delhi to hamirpur.
From evening 5 pm of 24th of june, 2016 i continously tried redbus customer care for enquiry regarding bus conductor and bus boarding place but got no response. When i have contacted hrtc office delhi then i got reply"sorry there is no bus at 8.42pm registered with us to hamirpur". I again tried customer care of red bus but still no reply and as a result i missed my bus to hamirpur.
I got a loss of rs.1020. Due to irresponsible emloyees. I booked another ticket to hamirpur pnr no.:[protected]/16 to hamirpur. For 25th of june.
So what should i do now, should i stop booking my ticket through redbus or the firm will take any necessary action