Red Bus Complaints & Reviews

Hi,
My name is Dipesh Mistry
I had booked two tickets for Mumbai to Gao for Paulo Travels having ticket # TCDH65358864 on 22nd Dec'2010. I had booked the ticket at price of Rs.800/- and choosen seats are 29,30(Total of Rs.1600/-) for 21st Jan'2011. Now for the same bus the fare of tickets have dropped to Rs.700/- per seat. In that case I would like a refund of Rs.200/- or transfer my seats from economy class to Business class. I have called so many time to RedBus Toll free no. [protected] but no one is responding to my queries. Request you to please do the needful.

Thanx.

Warm Regards,
Dipesh Mistry
[protected]

i booked a ticket from nagercoil to mayiladuthurai on 17.1.2011 for travel on 22/01/2011by universal travels bus at 6.00 p.m. through red bus. in.

m y sbi account got debited with ref noIG38538990 but i didnt get the ticket number. i need ticket number to take print out of the ticket

kalyani

I have booked trip of shirdi to baroda for 5.1.11 and cancelled on 25.12.10. At that time help line executive taking my bank details on phone & told me that 4 or 5 days your refund will credited. But on 3.1.11 I got email for furnish bank details so I can mail same on 6.1.11 but further till today i have not get my refund. On yesterday I further talk to abad helpline no & further executive say me to credit your refund on 10-1-11 night but till today not credited.

Travel Company Name : Redbus (patel travels)

My of Ticket Holder : Sandip H Desai

Ticket No : TCD[protected]

My Mobile No : [protected]

I have booked a ticket through REDBUS online on 28th night. From Goa to Chennai on 1st of January 2010 and the fare was 4300rs. I have received a confirmation call from some travels on 1st of monring regarding my journey and i said yes am travelling.
By the time when i reach the mentioned travels for boarding there is no bus and no one is responding. I was roaming to national travels & shama sadar travels but no one is answering my calls and no resposnding tried calling up the number mentioned in the tickets but no use. Very very pathetic service.
Through my taxi driver somehow i got tickets through kadamba travels and reached banglore and chennai. Now i have spent soemwhere 6k+ to reach chennai and more over mental and physical pressure. Now i called up REDBUS helpline number[protected] and cancelled the subjected ticket on 3rd of January. And I spoke to the person called vasanth who assured that my money will be refunded within 3 or 4 days, but still its not refunded . Am keep on spending money by calling you customer care chennai & banglore no response really very pathetic service by redbus.
Please refund my money for above mentioned ticket. And i have gone through a big torchure by booking ticket on REDBUS. How can i file a complaint on this REDBUS? Please advise me

Hi,

This is in reference with the ticket which I travelled from Bangalore to Hyderabad with OMER TRAVELERS, booked through RED BUS for Rs 700 (Non-AC)

I belive OMERS TRAVELERS are . "Ashok" who was representing OMER @ Bangalore Megestic office was trying to help people arrange with the seats & asked me to forcifully getup from my allocated which I unfortunately booked it through RED BUS.

He asked me to sit on the seat which was behind with drunken people, since my seat-14 was booked by some agent and the customer visited the agent personally.

Tickets which were booked through internet were given second priority.

When I objected to this and tried to call RED BUS, Asok did not retun my ticket which he snached from me. I did not have RED BUS number with me to call either. When still I objected for not comfortable sitting on the other seat Ashok & other 2 people from OMER travels came to beat me.

I asked for my refund so that I will walk away, but they said that its a Online booking and they cannot retun my money.

I was totally in a panic and pissed away situation --got sandwitched between RED BUS & OMER.

Unfortunately I had no option to get down also, since the bus was moving they were not allwoing me to get down.

Nothing to do, I had to travel, BUT CAN ANYONE HELP ME GIVE A COMPLAINT AGAINST RED BUS & OMER TRAVELERS SO THAT THIS KIND OF CYBER CHEATING WILL BE STOPPED.

We had booked tickets from Mumbai to Pune for the 24th Dec’10 by Neeta Travels thru’ Red Bus. We were very happy to use the online facility until evening of 24th when our return to Pune turned out a bizarre experience.

We reached VilleParle East Bus Stop at 6:00PM. Arrival time of the bus as mentioned in the ticket was 6:50PM. We waited at the stop till 9:00PM and there was no sign of the Bus. We called from pillar to post but kept getting the same answer that the bus got full at Andheri itself and it left without touching Ville Parle stop. Neeta offices at the bus stop cared less as we had an online ticket.

We were two ladies stuck in the middle of the road with barely no help from either Red bus helpdesk or Neeta travels. At the end we had to find shelter for staying back in Mumbai that night and next morning we had to pay once again to travel back to Pune.The purpose of advance booking was a total waste that too at a premium price. Red Bus charged us Rs 330 each instead of regular fare of Rs 250.
We have lodged complaint with Red Bus but till date there is no response.

I booked an ticket from Tanuku to Bangalore on yesterday for 16th jan,2011, For particular transcation money got debited from my account.
After payment gateway reply the response i got was "The amount of rs 1250 has been debited and ticket could not issued".
For Tracking no:3814766 has given for particular transcation.The amount can be refunded by sunday i.e, Jan 02,2011. So,Plz let me know about status of refunded amount

I booked a ticket on dec17 2010, for make a journey to travel bangalore on 19th dec 2010.while booking my amount from bank had debited. but my ticket was not booked, i didn't get my ticket number. i talked with their customer support on 17th dec itself they said that my ticket was not confirmed and they didn't get the money from bank. They said to put a mail to their support team. i put two mails on 17th and 18th dec 2010. they replied that they getback soon. but no response from them. But on 20th dec at 6.33p.m i got a mail from them saying that sorry for the delay your ticket confirmed on 19th dec 2010. and sent me a ticket number. Then i called them and asked they say to put a mail again.
Rebus team had cheated me. there response is very poor.

I AM BOOKED ONLINE TCKET THROUGH REDBUS FROM PUNE TO BANGLORE ON 24/11/2010 BUT DUE TO SOME TECH. PROBLEM MY TICKET WAS NOT BOOKED BUT AMOUNT WAS DEBITED (RS. 1200 ) ON MY CARD REGARDIG THIS I SUBMITTTING COMPLETE THROUGH MAIL (REF. NO. 1097683 ) BUT NO ACTION WAS TAKEN BY RED BUS.

With reference to the above i wish to bring the following:

1. We have booked ticket from Chennai to Madurai for travelling on 4th November 2010 but cancelled and informed through mail on November 2 at 8.30 PM.
2. As i have not received any acknowledgement for next 24 hrs I have reminded them by mail on November 4 at 10.27 am.
3. Subsequently i received a confirmation mail on on 4th instant at 10.50 AM informing order Number as 2581849.
4. I have also received one more mail from redbus stating that the ticket is not cancelled within 12 hours but the first intimation was sent on 2nd November itself.

Furthermore they have sent few mails that already a payment was made but later understand by myself that it is some other payment transaction which they have wrongly sent to my for my query which also i noticed them by few mails and till now i have not seen any reply for the same.

Though the ticket was booked during Diwali, cancelled well in advance.
They have charged very exorbitant rate and also there is high demand for seat as such the seat was not empty when it traveled from Chennai to Madurai on 4th instant.
I have also filed a complaint to the police commission and a copy is enclosed.
A copy of complete mail communication is also enclosed for your easy reference.
A copy of booked ticket is also enclosed.

I prey the concerned, the travel agency people should be punished for their wrong doing as most of the cases things will not be brought to the concerned because of one or other reasons.

I need a reasonable explanation along with the refund.

Attachment could not be loaded as the file format what i am having is acrobat may send separately by mail if confirmed.

thank you,

R.Venkat

Beware Redbus charges customers for their system's fault. Read their terms and condition and before buying tickets from them.

http://www.redbus.in/TermsandConditions.aspx
Point no 7 In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked'

My case is an example of it, read through the replies of their support team and how they escaped.



Mail chain with redbus support team
[protected][protected][protected]

From: redBus Support <[protected]@redbus.in>
To: mayur senjalia <[protected]@yahoo.com>
Sent: Mon, 6 December, 2010 9:56:06 AM
Subject: Re: [CaseID#1098238] payment failure

Dear Customer,

Greetings from redBus.in!


As per the terms and conditions given in the ticket ( point no 7 In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.redBus.in) we would not be able to process refund as per your request. For more details you can visit http://www.redbus.in/TermsandConditions.aspx





Best regards,
Riyaz C,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)

12/05/2010 14:10 - mayur senjalia wrote:
Resending due to no response.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: mayur senjalia <[protected]@yahoo.com>
To: redBus Support <[protected]@redbus.in>
Sent: Wed, 1 December, 2010 12:10:44 PM
Subject: Re: [CaseID#1098238] payment failure

Hello Sir,

May be ticket was booked and you got some ticket number in your system. But how would a customer know whether his ticket is confirmed or not unless you give him some kind of notification. I have not received any kind of notification(mail, sms, call) for this ticket. And moreover, your system showed an error to me that at the end of transaction "sorry the seat you have selected is no longer available, please choose other seats". In this case what would you do if you were a customer ? Obviously, you try to book some other seat on the same bus or on some other bus. I did the same.

It is a clear case of failure of your system, so, I think you should refund the money for that transaction. Please let me know what is your decision.

Thanks,
Mayur
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: redBus Support <[protected]@redbus.in>
To: mayur senjalia <[protected]@yahoo.com>
Sent: Tue, 30 November, 2010 6:52:58 PM
Subject: Re: [CaseID#1098238] payment failure

Dear Customer,

Greetings from redBus.in!

Thank you for contacting redBus.in.

We are sorry for the delay in the reply

For the below mentioned transaction id the ticket was booked and the ticket number for the same is TCCN26388998.



Best regards,
Yakob B,
redBus Support Team,
Phone:[protected]FYI-12345 on your mobile keypad)
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
11/25/2010 17:30 - mayur senjalia wrote:
Hi,

I tried to book a ticket from Hyderabad to Bangalore using netbanking of ICICI bank on redbus. After successful payment it showed that "sorry the seat you have selected is no longer available, please choose other seats".

Amount had already been already deducted from my account, but I didn't get any ticket.

So, I request you to refund the amount deducted.

My Account number:
[protected]
Bank: ICICI bank, Ahmedabad branch.

Reference number provided by bank: "BIL/[protected]/hyd_blore/3479609"

Thanks,
Mayur

I had booked 5 tickets from goa to bangalore by online portal Red Bus (paulo travels) on 1st nov, non ac sleeper. Pick up time was 9.15 pm from canocana bus stand. We reached there at 8.30pm and called paulo travels and informed them, we even asked them drivers number but they did not give.

Later we kept waiting and after 10.15 we felt that something is wrong. We tried calling paulo travels for an hour and then another bus of paulo travel came and they told us that our bus had already left.

We were stranded on the road at 11pm with no hotel bookings and no means of transport available.

We then requested driver of another bus to drop till the other bus if possible.

Five o[censored]s (3 girls) travelled standing in a sleeper bus for three hours to catch the other bus, two of our friends (girls) have fallen sick because of this torture.

The drivers of our bus informed us that they had no information of any pick up from canacona so they did not stop.

I had booked these tickets from red bus and hold it accountable for this mess up.

Ticket Number: TCB[protected]

Helo sir/madam

I am complaining against redbus service.i have booked a ticket from trivandrum to banglore on 28th november from some agent online.My date of journey was 4th nov. They charged Rs1450(More than double) for the ticket.Time of departure was 6.30 pm and arrival time was about 9.30 am on 5th nov.Bus departs 1 and half hour later.Then they say there is some problem in AC .they stopped somewhere at road side and start repairing but doesn't work.There is no A/C no Fans are working(starts only for an hour during whole journey).Bus condition was very Normal after paying a huge some of money.Bus was late too much so they move fast and we are unable to sleep properly.They provide only one driver for such a long journey of 750 km.so he stops for refereshment after every 2 hours.We call the agent who guides us to the bus at that day.he said i am not"responsible".We all psengers in the bus feels cheated.Bus reached 4 hours late from the scheduled time.We were too much haarased by the deteoring conditions in the way.I was not providing the image of the ticket coz they took ticket from us before journey and give us a card .And moreover ticket was issued on the account of Dharma Tour And Travels which seems not exist.My boarding point is Madivala.The card was boarding pass which i was tagging .
Details:
Bus No- KA 01 D 1313 (belongs to sam tour and travels)
Boarding Point- Madivala
Normal fare:650 to 950(Non ac to multiaxel )

Hi,

I have booked a ticket on 1 Nov 2010 from chennai to coimbatore for 03 Nov 2010, Via Redbus website for Rs 660/- ( High Fare cos of diwali season ) . on 2 Nov 2010 Evening i got a call from redbus office[protected] and conveyed message that bus has been canceled since the bus i about to travel got Accident (unbelievable! he provided me some option to book the ticket in rredbus network for rs 800/- ) but i rejected the option and asked him to cancel the ticket ,and he canceled the ticket and i got confirmation in mobile also. I waited for 3 days still there is no info about money refund. I have sent many mail to redbus Customer care,but no reply from them.here is my ticket details, TCBV45758724.There is no reponse from redbus customer service yet.!!

I have booked two tickets to travel from Tiruvarur to coimbatore on 03.10.10 through this website. but on boarding time the travels people did't gave us boarding pass and not allowed to board in the us mentioning as online ticket issued by the redbus is invalid. we faced high difficulty to travel from tiruvarur to coimbatore. after sending several mails and making several phone calls there is no proper answer from them. Still now they did't apologies for their mistake and did't make the refund amount.

I was highly cheated by redbus.

sir i booked travel ticket for kaleeshvari travels vijayawada but ticket not generated
below is transaction detail

26-Sep-2010 (26-Sep-2010) TO TRANSFER
INB Avenues India Pvt. Ltd
(CCA[protected]IG29703522 TRANSFER TO [protected] AVENUES INDIA PRIVATE)
pls refund
my details
suresh
[protected]
sbi acc no [protected] GANNAVARAM branch code 0783

This is Senthil Kumar from Bangalore.

I would like to share my worst experience with the worst bus operator - Sangeetha Travels, Bangalore booked through Red Bus.in

After paying 2 times more than govt A/C volvo bus charge, I booked the ticket through red bus service.PNR # TS-RB19299

As per the travel schedule on Friday 18-06-10 at 11.10 P.M., I have arrived the travel office at 10.30 P.M to catch the bus. In the traval office more than 40 poor Customers - ladies, kids and gents stood outside the travel office to get the bus on the road. The road side liquor shop bad smell and the drunker walking that way also made the atmosphere very ugly.

To get the boarding pass, I tried to enter into the office in the crowd of 25 people, I got it after 15 minutes of struggling inside the crowed to get the boarding pass.

Somehow I managed to got the pass and relaxed outside of the travel office. The clock touch 11.30 P.M.the bus number 8899 as per the agent was not arrived the location.

Meanwhile the agent's assistance said bus is standing at the next road which is 200 mts from the office. We managed to took out luggages. But the bus not arrived.

Again we came back to the same office. Poor ladies also moved to and fro with the small kids and luggage at that time due to irresponsible information.

At last around 12 A.M. one bus had come. All the passengers asked to board that bus to reach other bus Sangeetha travel office. But no information about the magic bus 8899.

After 15 Mints travel we reached that location and again asked to wait for that mysterious bus on the road. So many adult lost the control they shout at the agent. No reply. One of the dog started barking against us.

Time reached 1.15 A.M.some other travel bus came. Travel agent asked some passengers to board that bus for the Chennai.

mean while during their talk, we understood that the assigned bus was taken by other travel agent and sent to Chennai, So, he did not received it.

I got the 2nd bus to board and the seat availability was allotted as per the availability in the bus which made our travel hell. The bus reached chennai at 7 A.M. which totally affected our morning schedule and work.
This type of idiotic service and stupidity in the management of the travel agent ruin the customers happiness and travel plan.

So, I really lost my joy of travel on that day which made my entire day unhappy.

I have booked a ticket on 17th may 2010 for Hyderabad to Pune in omer volvo bus

Ticket Details

Mr Rahul Reddy
Ticket No: TC6F69348533
PNR # OMRMFUT63374745
From: Hyderabad To: Pune
Travels: Omer Travels
Total Fare: Rs. 750.00
Seat Nos: B1
Bus Type: Volvo A/C Seater Semisleeper (2+2)
Journey Date: Sunday, May 30, 2010
Dep time: 09:00 PM
Boarding Point: Nampally

At the time of boarding omer bus superintend collected Rs 500 saying that they will open the ticket booking only 10 days before and booked ticket is not valid
If that ticket is not valid why the use of booking tickets in advance
Same thing has happened with 2 people in the same bus, I need the complete explanation for this.
and who is going pay me the RS 500
Even i tried to call up on support number, the number was busy for 10 mins

Pathetic customer service, worst experience - used first time in my life and last. Friends don't even think about booking tickets through www.redbus.in. Booking process is so smooth till you made the payments but after that .... #%%#&*@.

I have booked tickets from Mumbai to Shirdi online using redbus.in, they have shown bus service by some Yash Line travels, provided tickets with the contact information of the bus provider but all numbers are invalid, talked several times to Red Bus customer care, but they are disconnecting my call just after hearing my complaint that numbers are invalid.

Amount was small 560 only but experience is great.


Beware !!!!!!!!!!!!!!!! Don't use Red Bus services.

Hi,
I am SM. Rabbani. I have used the site "http://www.redbus.in" to book my travel ticket with my Credit Card. I booked the Ticket for "Kaveri Kamakshi Travels". The Ticket was booked from
Hyderabad to Vijayawada on 10th May 2010 at 6:15 PM. My journey time was "11:15 PM on the same day[10th May 2010]". The total fare was Rs. 460.00

Due to some plan change, I tried to cancel the ticket. It was not allowed to do so. So, I tried to call the "RedBus" customer care on phone. They were saying that as per some "Travel's rules", it can be cancelled before to the 12 hours of journey time i.e., "11:15 PM on the same day[10th May 2010]".

But I was booked my ticket at 6:15PM and tried to cancel by 7:10 PM. So there is 4 hours grace time for the bus to reach at my boarding point. So there is chance for the travels that any other seeking people can book the ticket.

They are refusing to cancel the ticket. Please do the Justice for us.

Thanking you,
SM. Rabbani,
[protected]
rabbani.[protected]@gmail.com