Red Bus Complaints & Reviews

Hello,

I had booked an online ticket from Mumbai to Pune (boarding point Vashi)on the 5th of Dec 08 (travel date) - Tkt No. T90Q62704770.

Departure time (according to the Tkt was 6.30 PM). I waited for the Bus from 6.10 PM till 8 PM but the bus was nowhere in sight.

I started calling the Red bus executives at 6.40 PM on the their customer service cell at[protected],[protected]no. mentioned on the tkt) but to my surprise the numbers are invalid. Finally, at 6.45PM I tried the Hyderabad customer service number and spoke to an executive who told me that he would revert in 5 minutes. When, I did not hear from him till 7.05 PM, I called him again and was told the bus is cancelled. He gave me Raj National Travels (bus vendor's)number and asked me to get in touch with them directly for alternate arrangements.

Though I felt it was Red Bus's responsibility to call Raj National Travel, the Red Bus executive refused to help. I finally called Raj National Travels who did not know anything anout the bus being cancelled. According to them the bus had started from Borivilli but they had no idea where the bus would have reached at that time.
Being a lady, my idea of booking the ticket online was not to wait for long at the bus stand and reach Pune well in time (not late at night).
At 8 PM when I could not see any bus approaching, I was forced to take a cab/taxi to Pune since all Volvos/ Buses were fully booked (since it was Friday Evening).
Red Bus's terms & conditions claim that they are not responsible for any cancellations, however they should have helped me get an alternate bus. Also, they misinformed me about the cancellation since the Bus was very much operational (as per Raj National Travels)
On 8th Dec 08, I passed on this same feedback to Redbus online and have not heard from them since then.
I feel I deserve an apology from Red Bus for their poor service and also refund & reimbursement for my travel from Mumbai to Pune on the 5th of Dec 08.
Thanks

Dear Travellers Beware, donot believe the online means everything perfect. Read this...

Due the cancellation of Sahara travels bus from Hyderabad to Bangalore 9.45pm on 24th Oct. 2008, redbus.in booked my ticked in Omer Travels. This is the worst bus (KA 20 A 4907) I ever have seen. This Omer travels is one of the worst, hopeless services in India I can say. No passenger travelled in this trip due to the failure of the bus. This travel people are not bothered about the timings and passenger. They have given different departure timings to different passengers from 8.30 to 10pm. But the bus did not arrived in time. They have arranged a bus which was under repair in Garage. At 11pm they have taken all the passenger in two condemned vehicles to the garage and asked us to board the bus. Some of the passengers surprised to see the bus was leaking oil and water and asked for refund. But that person told that bus is ready for journey. He asked everyone to board the bus at 11pm. One more thing I have to mention is the ticket numbers you have given are like x8 etc. but the there is no such number in the bus. The oemr travels bus person allotted the seats to passengers according to his wish. He collected all the tickets from the passengers and remained off the bus. At 11pm after everyone is boarded the bus this fellow bus fellow is filling the diesel. He has taken nearly half an hour and started at 11.30pm. Every passenger was watching patiently. After going 2 kilometer the bus started emiting smoke and the smoke came inside the bus also. Unable to sit we all the passengers stopped the vehicle and asked for the refund. They again started repairing the bus. The passengers lost the faith in the bus and came to decision it is very dangerous to travel in such a badly maintened bus. Finally the police came. After 2pm they did some repair and asked all the passengers to board. But none of the passengers wanted to board this bad bus. Police convinced some 10 passengers including me to board the bus as it is repaired. Again it started at 3.30pm and after 5 minutes the coolent water leaked again. Then only the driver came to know that the bus can not go to Bangalore. At last I rushed to Airport and caught a flight to bangalore at 8.40am.

After reaching Home Bangalore at 1.30pm I wrote to redbus.in on 25.10.2008 and requested to refund the amount and in future not to transfer the passengers to Omer Travels and de-list any such travels. They simply replied saying they will look into the matter. They have asked to give the signature from driver of the bus. Bus itslef has not gone to Bangalore on that day due to repair. I have sent them my air ticket etc as proof that I have not travelled in their bus. Till today 26 Nov. 2008 they have not sent any reply. And also these online sites put in their terms and conditions that they are not responsible for difficulties we face with the Bus staff.
Please let me know how do to take this matter to consumer forum. Please let me know the procedure.

Thanks

Raghunath M
Bangalore.

I had sent below mail to redbus on 3-Nov-08, it has all the details. Redbus did not responded to this.

"I had purchased one ticket from Pune to Hyderabad (Ticket No: T99D[protected] for my wife. This was a ladies seat.
When she tried to board the bus there was no seat available in the bus. Seat G2 (the one which we booked) was given to another passenger. I tried to resolve this issue on the spot but it did not worked out. The driver told me that I don’t know anything, I am just driving the bus. Then I called the contact # given on the ticket[protected],[protected]. I talked to Laxmi, she told me that she can not do anything and she can just refund of ticket price and asked me to come to office. We had no other option but we left the bus.
It was extremely important for my wife to reach to Hyderabad on next day morning to accomplish the critical project activity. We got another bus and for ladies seat we paid RS-1500.
The next day morning, I called Laxmi (Kaleshwari travels rep) and told her that as discussed, I am coming to collect the money but she told me that she can not give me the refund and asked me to call Mr. Reddy who is looking after all the kaleshwari management from pune. I called Mr. Reddy, who barely understand Hindi/English and was not in town that day. He told me to come on Saturday evening near Jahangir hospital where he will give me the refund.
On Saturday, I went there and called him but he was not in town and told me that he is on the way and will give me call once he reach in pune but I did not get any call from him. Next day I called him again, he told me that he is not in the office and asked me to come somewhere in the parking lot when he will pay be just RS-150 because according to him the ST Bus fare is that much.
Yesterday, I called the Redbus office in pune and explained the scenario to the representative, she told me that she has communicated this to Banglore office and you will get a call from them but I did not get any call."
Now, it’s the official communication from my side to redbus and expecting the resolution of this. I want the fare which I paid to get a seat in another bus which was RS-1500 as well as the redbus booking amount i.e. RS 15. So I want in total RS 1515 (I am not including the phone expenses, petrol exp, my time and other things). It would be good for all the parties to resolve this issue on urgent basis before I opt the legal way."

Thanks,
Nishant

Hi,
I have booked a bus ticket from Bangalore to Hyderabad Non-Ac semi sleeper for Rs450, through www.redbus.in. They suddenly called a day before and said "Bus is cancelled because of Break-down". But actually what is happening is, due to high demand for Busses in weekends, these Travels people are selling tickets in Black(450 ticket for 750Rs) and these Redbus team is joining hands with them to share profits in a wrond way. Think about the passengers who got lots of plans for their weekends, we dont even get ticket in any bus or train. I want to file a case on this Redbus for this kind of act. Please help me out in this regard.

Thanks & Regards,
-Chaitanya M

Hi

I have booked ticket from Hyderabad to Nagpur through redbus.in by paying Rs 430. It is booked much before ( 3rd oct )and travel date is 24th oct. Today (21st oct ) they called me and saying that we are cancelling your ticket because there is technical problem in the bus. Immediately they asked that if you want to travel, you need to book ticket by paying Rs 1250 for same kind of bus. This is ridiculous. They have done this because of festive season. How come they say the reason that there is technical problem when there are 3 days.

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