Red Bus Complaints & Reviews

I booked my bus tickets on www.redbus.in to travel from Pune to Indore in AC VOLVO SLEEPER and confirmed my seats as 13 and 14 at HANS TRAVELS AC VOLVO SLEEPER for traveling on April 14th, 2009. I also received a confirm ticket from www.redbus.in.

The Redbus ticket showed my bus to be AC VOLVO SLEEPER and Seat Number to be 13 and 14. The timing stated on the ticket was 1900Hrs. They charged me Rs.2400 (Ticket Fare) + Rs.25 (Delivery Charges). First of all, they failed to deliver at my hostel address and hence I got the ticket delivered at my friend's place.

On 14th, when I reached Hans Travels, Jehangir, Pune, I learned that the bus the were putting me on was a normal AC sleeper (not Volvo) which was scheduled to depart at 1900Hrs. I refused to travel in that bus as I had paid for the VOLVO bus (Rs.2400), and the fare of this bus was only Rs.1600 (Two tickets). When I came down from the bus, they refused to provide me the seats 13th and 14th on the Volvo bus, as they had booked it for other passengers. The Schedule departure of the Volvo bus was 2000Hrs (and hence Redbus provided me wrong information). This could also be considered on the basis that Redbus ticket itself says that the scheduled departure may delayed from what is printed on ticket.

Now, Hans Travels refused to put me on seat no. 13 and 14 in AC Volvo Sleeper, and instead put me on seat number 31 and 32. The interesting fact that I learned inside the bus was that there is actually no seat 32 in Hans Travels AC VOLVO BUS (MP41-P156). They actually fool customers by selling two tickets on a berth that is only approx. 6 inches wider, and has no seating at all (Actually single berth technically).

The people on berth 13 and 14 certainly refused to exchange that berth with me, considering it was only for one person and secondly it was the last berth. After fighting for about an hour, they promised me two separate berths, but later, one of them was again given away to other passenger. I insisted on two berths on the basis that I booked at least four days earlier and paid the price for it, but they were continuously trying to convince me to take the berth no. 31 (+32) instead. They also moved the bus and took it out of the city while I had no seat confirmed on the bus. I managed some place on the bus to sit and my partner sat on the floor till Nagar, where they put us back on the bus which we had already refused to take (considering, the journey was important and we had no alternative, we had to take it).

To conceal the evidences, the agent at Hans Travel earlier took my Redbus ticket away and gave me a hand written ticket which nowhere mentioned my booking on AC VOLVO SLEEPER.

I tried contacting at Redbus and complaint about all this but even after nagging with at least five customer service executive, they failed to provide me any solution. Even after booking, at least four days prior to travel and paying the price for confirmed seat, they couldn't confirm my seat. Hans Travels also didn't consider and tried to cheat me first by putting me on wrong bus and second by trying to put on a berth which doesn't even exist (and selling my confirmed berth to someone else)



CONSEQUENCES
I paid Rs.2400 for traveling in a bus where I should pay Rs.1600 (and that too without bargaining, which is quite common on these buses. I returned on a bus of same standard {other operator} for Rs.700, again without bargaining.

I could not take my confirmed seat on AC VOLVO BUS and had to travel sitting till Nagar from Pune, while my fellow traveler was sitting on the floor. I have a phobia of traveling in bus and that's why we insisted on a seat together. I was quite disturbed mentally and even started quivering, as I was not keeping well. The whole journey turned out to be a bad experience, including defiling comments from the bus staff.

I would also like to mention that this is a regular practice at Hans Travels that they put two people in one berth i.e. 31 on their AC VOLVO SLEEPER MP41P156. Usually people don't complain, but those who refuse to take those berths are happily put on other bus (Rs.800/berth) without any refund.

www.redbus.in also cheats people by showing confirmation on ticket and failing to provide the seats on bus on journey day. There are many such posts on internet, which I read now.

This is about booking ticket online through, redbus online payment gateway.

My father was scheduled to reach Bangalore from Hyderabad on 13th April 2009, for which I being at home on Sunday thought Redbus would be convenient option to block ticket. Next moment I connected my laptop to Internet and typed redbus.in in my browser. Selected a bus operator, choose a seat, the next screen is about details of passenger and payment, payment type selection. In which I had to fill in Card Holder Name Number etc, then comes the scary page on my browser [Security is not taken care of, very vulnerable to attack]. Which says the page is not secure to go forward, had taken me to some weird page before I landed on Axis bank. I made the transaction on Master Card Secure page which takes care of security issues.

From there I landed back on Redbus Payment Gateway [With redbus as a watermark] which never worked. I shut that page after 4hours long waiting time. I lost my money from my Card too.

I had to call their customer service some 40 times to know my status.

I hope Redbus techie management is listening to customers like us to improve their service.

I leave people who read this to choose from going to Redbus / alternative.

I had such a bad experience by booking through red bus to ABT X Travels. For two passengers they booked the same seats. They asked me and my Mom to get down from the bus.We were begging them like a begger only.But they didnt allow us to go in the same bus. They told that RedBus is a cheating Agent. So we wont agree your red bus tickets. Your Money is not there with us. I[censored] dont get down from bus we wont start the bus. Finally they told that we will arrange seats in other buses. But they were not able to arrange. I dont have any other way to go. I cancelled my trip. I fought with ABT X Travels nearly for 2 hrs and got the money back. I never forget this incident in my life. Hereafter i never book though redbus in my life. Even I will tell all my company people not to book in this redbus. Is that the right way to do the bussiness? Are they conscious about such a small daily routine. Because of a single person mistake my whole family got affected. Do they know the value & Time of each persons?

Dear Sir,

I have booked a single ticket on 13th Aug 2008 to travel from Hyderabad to Mumbai of Rs.1007/- on 18th Aug 2008, but my card statement shows debit for two tickets
· one in the name of redbus at 11.33 am and the other in the name of Pilani soft labs.at 11.34am of Rs.1007/- each.I have mailed them the transaction details and submitted all the requirements but the money is not credited in to my credit card till date.

Company name:Red bus
Web address: www.redbus.in

Regards,
M. Pavan Kumar
[protected]

I have booked a ticket in redbus.in and made a Cancellation request 30 HRS before travel. help line people said that the ticket is cancelled and i will get refund mail.Till now i didn't get any refund.I am keep on calling HELP line of redbus and sending mails to their support but NO RESPONSE.It seems that they dont know the meaning of SUPPORT AND HELPLINE.They wrongly named as Helpline when they are not doing any sort of HELP..can anyone teach them English..BEWARE CUSTOMERS..

Hello,

I had booked an online ticket from Mumbai to Pune (boarding point Vashi)on the 5th of Dec 08 (travel date) - Tkt No. T90Q62704770.

Departure time (according to the Tkt was 6.30 PM). I waited for the Bus from 6.10 PM till 8 PM but the bus was nowhere in sight.

I started calling the Red bus executives at 6.40 PM on the their customer service cell at[protected],[protected]no. mentioned on the tkt) but to my surprise the numbers are invalid. Finally, at 6.45PM I tried the Hyderabad customer service number and spoke to an executive who told me that he would revert in 5 minutes. When, I did not hear from him till 7.05 PM, I called him again and was told the bus is cancelled. He gave me Raj National Travels (bus vendor's)number and asked me to get in touch with them directly for alternate arrangements.

Though I felt it was Red Bus's responsibility to call Raj National Travel, the Red Bus executive refused to help. I finally called Raj National Travels who did not know anything anout the bus being cancelled. According to them the bus had started from Borivilli but they had no idea where the bus would have reached at that time.
Being a lady, my idea of booking the ticket online was not to wait for long at the bus stand and reach Pune well in time (not late at night).
At 8 PM when I could not see any bus approaching, I was forced to take a cab/taxi to Pune since all Volvos/ Buses were fully booked (since it was Friday Evening).
Red Bus's terms & conditions claim that they are not responsible for any cancellations, however they should have helped me get an alternate bus. Also, they misinformed me about the cancellation since the Bus was very much operational (as per Raj National Travels)
On 8th Dec 08, I passed on this same feedback to Redbus online and have not heard from them since then.
I feel I deserve an apology from Red Bus for their poor service and also refund & reimbursement for my travel from Mumbai to Pune on the 5th of Dec 08.
Thanks

Dear Travellers Beware, donot believe the online means everything perfect. Read this...

Due the cancellation of Sahara travels bus from Hyderabad to Bangalore 9.45pm on 24th Oct. 2008, redbus.in booked my ticked in Omer Travels. This is the worst bus (KA 20 A 4907) I ever have seen. This Omer travels is one of the worst, hopeless services in India I can say. No passenger travelled in this trip due to the failure of the bus. This travel people are not bothered about the timings and passenger. They have given different departure timings to different passengers from 8.30 to 10pm. But the bus did not arrived in time. They have arranged a bus which was under repair in Garage. At 11pm they have taken all the passenger in two condemned vehicles to the garage and asked us to board the bus. Some of the passengers surprised to see the bus was leaking oil and water and asked for refund. But that person told that bus is ready for journey. He asked everyone to board the bus at 11pm. One more thing I have to mention is the ticket numbers you have given are like x8 etc. but the there is no such number in the bus. The oemr travels bus person allotted the seats to passengers according to his wish. He collected all the tickets from the passengers and remained off the bus. At 11pm after everyone is boarded the bus this fellow bus fellow is filling the diesel. He has taken nearly half an hour and started at 11.30pm. Every passenger was watching patiently. After going 2 kilometer the bus started emiting smoke and the smoke came inside the bus also. Unable to sit we all the passengers stopped the vehicle and asked for the refund. They again started repairing the bus. The passengers lost the faith in the bus and came to decision it is very dangerous to travel in such a badly maintened bus. Finally the police came. After 2pm they did some repair and asked all the passengers to board. But none of the passengers wanted to board this bad bus. Police convinced some 10 passengers including me to board the bus as it is repaired. Again it started at 3.30pm and after 5 minutes the coolent water leaked again. Then only the driver came to know that the bus can not go to Bangalore. At last I rushed to Airport and caught a flight to bangalore at 8.40am.

After reaching Home Bangalore at 1.30pm I wrote to redbus.in on 25.10.2008 and requested to refund the amount and in future not to transfer the passengers to Omer Travels and de-list any such travels. They simply replied saying they will look into the matter. They have asked to give the signature from driver of the bus. Bus itslef has not gone to Bangalore on that day due to repair. I have sent them my air ticket etc as proof that I have not travelled in their bus. Till today 26 Nov. 2008 they have not sent any reply. And also these online sites put in their terms and conditions that they are not responsible for difficulties we face with the Bus staff.
Please let me know how do to take this matter to consumer forum. Please let me know the procedure.

Thanks

Raghunath M
Bangalore.

I had sent below mail to redbus on 3-Nov-08, it has all the details. Redbus did not responded to this.

"I had purchased one ticket from Pune to Hyderabad (Ticket No: T99D[protected] for my wife. This was a ladies seat.
When she tried to board the bus there was no seat available in the bus. Seat G2 (the one which we booked) was given to another passenger. I tried to resolve this issue on the spot but it did not worked out. The driver told me that I don’t know anything, I am just driving the bus. Then I called the contact # given on the ticket[protected],[protected]. I talked to Laxmi, she told me that she can not do anything and she can just refund of ticket price and asked me to come to office. We had no other option but we left the bus.
It was extremely important for my wife to reach to Hyderabad on next day morning to accomplish the critical project activity. We got another bus and for ladies seat we paid RS-1500.
The next day morning, I called Laxmi (Kaleshwari travels rep) and told her that as discussed, I am coming to collect the money but she told me that she can not give me the refund and asked me to call Mr. Reddy who is looking after all the kaleshwari management from pune. I called Mr. Reddy, who barely understand Hindi/English and was not in town that day. He told me to come on Saturday evening near Jahangir hospital where he will give me the refund.
On Saturday, I went there and called him but he was not in town and told me that he is on the way and will give me call once he reach in pune but I did not get any call from him. Next day I called him again, he told me that he is not in the office and asked me to come somewhere in the parking lot when he will pay be just RS-150 because according to him the ST Bus fare is that much.
Yesterday, I called the Redbus office in pune and explained the scenario to the representative, she told me that she has communicated this to Banglore office and you will get a call from them but I did not get any call."
Now, it’s the official communication from my side to redbus and expecting the resolution of this. I want the fare which I paid to get a seat in another bus which was RS-1500 as well as the redbus booking amount i.e. RS 15. So I want in total RS 1515 (I am not including the phone expenses, petrol exp, my time and other things). It would be good for all the parties to resolve this issue on urgent basis before I opt the legal way."

Thanks,
Nishant

Hi,
I have booked a bus ticket from Bangalore to Hyderabad Non-Ac semi sleeper for Rs450, through www.redbus.in. They suddenly called a day before and said "Bus is cancelled because of Break-down". But actually what is happening is, due to high demand for Busses in weekends, these Travels people are selling tickets in Black(450 ticket for 750Rs) and these Redbus team is joining hands with them to share profits in a wrond way. Think about the passengers who got lots of plans for their weekends, we dont even get ticket in any bus or train. I want to file a case on this Redbus for this kind of act. Please help me out in this regard.

Thanks & Regards,
-Chaitanya M

Hi

I have booked ticket from Hyderabad to Nagpur through redbus.in by paying Rs 430. It is booked much before ( 3rd oct )and travel date is 24th oct. Today (21st oct ) they called me and saying that we are cancelling your ticket because there is technical problem in the bus. Immediately they asked that if you want to travel, you need to book ticket by paying Rs 1250 for same kind of bus. This is ridiculous. They have done this because of festive season. How come they say the reason that there is technical problem when there are 3 days.

I want someone to take stern action against redbus.in and its alliance Sabarval Travels.

I booked a Volvo AC bus ticket through redbus.in for 14 Sep 2008 from Shimla to Delhi. I made a payment of Rs 1530 through the payment link sent to my e-mail by redbus and in response Redbus issued me a ticket (Ticket No T[protected]) mentioning seat numbers, timings and bording point. But when I reached the boarding point in Shimla there was no such kind of bus that had been booked by redbus for me. There was one bus of Himachal Tourism...

Dear Sir,

I am Mr. Mangesh Kalekar resident of Santakruz, Mumbai wants to register a complaint against your Driver Mr. Nandkumar Sankarao Garjile bearing Licence no. 11/43/PBN/8, Bus No. MH20 D-6270 belongs to Vasmat Depot, Conductor Mr. Prakash Path. Then mentioned bus driver made accident with my car at under Sion bridge, Sion, Mumbai at the morning 9.15 p.m. when I was on the way to my office. The fault was totally of the...

Sir,
I've booked tickect on 13th may through redbus.in [online booking]. my ticket has been confirmed, and they given seat no and other details through mail.I've given the details bellow.


But i went private bus terminals on that date. The travels name is Parveen, but the traval person told your ticket is not confirm, the redbus is not purchase this ticket. Then I called that company customer care...