Red Taxi — Delay issue

We are a regular customer..who prefers redtaxi where ever we go. From few days I could find the taxi getting delay almost 1 hour. Getting late due to shortage of cabs might be a reason but for 1 hour and so is definitely a big inconvenience to the passengers. Its alright for 30 mins ... Facing alot of issues if we believe redtaxi to be an option for on time travel.. kindly correct it
Hope this makes you understand..!
Thankyou