Red Taxi — lack of responsibility on the part of the customer service
RaRadhika Viswanathan on Mar 5, 2018
We made an advance booking for a red taxi cab on the 4th night asking them to be at our house at 8.30 am on the 5th (Today). We had to be on time for an appointment with the doctor.in spite of confirming the booking this morning, they still didn't send the car on time. When we called the customer service they gave us various excuses and told us they will find out the status and let us know at once. They never did call back and we had to keep calling them to find out what was happening. Finally the car only turned up at 9am. This was very irresponsible on the part of the customer service. When people have to make an appointment or have an emergency, this kind of service puts them off the company forever. Booking reference - cra[protected]
[Mar 05, 2018] Red Taxi customer support has been notified about the posted complaint.
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