Red Taxi — red taxi poor customer service

Address:

Coimbatore, Coimbatore, Tamil Nadu, 641046

I have booked the cab for an emergency purpose through (Red taxi) mobile application. Usually if vehicle is not available, they will call immediately and bring to our notice that vehicle is not available, please plan accordingly. But this time there was a confirmation i received from the customer care when i called them to confirm the cab.

Even though i booked through app, i sued to call every time and confirm the booking with them, since i shouldn't miss the cab. This time there was an emergency where i suppose to take my dad to hospital. They said cab is confirmed and again they called and told me that cab is not available. Such a poor misleading and discrimination i faced first time with these red taxi representatives, which is completely pathetic. I got much irritated.

Kindly do check the customers urgent requirement and treat accordingly. Service was totally poor. Not organized management!!!