Redbus — 4 tickets from chandigarh to jaipur of rsrtc issued with wrong boarding address and no bus number

I am very disappointed with this service. I was given confirmed ticket from chandigarh to jaipur.. The boarding station was said to be isbt 43 chandigarh.. We were running from counter to counter in rain.. But there was no said bus. We called the numbers given on website. No one picked the phone. When someone picked they said we dont have any bus at the said time. And disconnected the phone. Then someone on bus stand suggested us to go and check sector 17 isbt as all rsrtc buses go from there.. When we went there they too said they dont know about any bus around this time.
We were highly harrased. We have to return home disappointed after so much harrassment we were unable to go to jaipur due to your poor service. Our money got wasted on the bus booking.. Our jaipur hotel bookings and return ticket bookings are wasted too. I have suffered huge loss due to your negligence