[Resolved]  Redbus — about refund

I booked my bus ticket by REDBUS on 19May 2019Ticket number (TN6H68735403 fom mangaluru to pune on dated 21May 2019 that tckt amount was 2125/- Rs. and cancelled it on 21 May( tracking number is 16262463. ). And refiubd amount is 1626.25.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation msg you mention that i will return that amount within 5 days( For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Looking forward for your cooperation and quick response.
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Jul 5, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2019
Red Bus Customer Care's response
Hi!

Thank you for reaching out to us regarding the refund status for your trip id.[protected].

Your refund has been initiated from our end on 21st May 2019 to the mode of payment used by you for this transaction.·

PO No. :[protected]·
Refunded Amount: Rs. 1626.25/-
Reference number: 5582783538996055303054

Basis the policy of your bank, the amount should reflect in your account within 7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

I hope I have been able to help you.

Take Care,
Team redBuddy

Complaint comments 

Comments

Horrible experience!I i was literally thrown out of my travel bus by local don for personal matter with owner and we were left unattended in the middle of nowhere on highways.and bus was already late by 5 hours.it is very horrible to be left without any other option on road.I was threaten and beat by local don
Redbus deducted amount but not issued the tickets
I used google pay for transaction

Transaction details:

Upi/redbus-paym/[protected]/upi
Chq/ref.no.:Upi[protected]

Kindly refund as soon as possible

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