[Resolved] Redbus — adding money to wallet from failed transaction

Winstreet Works

from Hyderabad, Telangana

Address:	500081
Website:	www.redbus.in

I tried booking a ticket twice on 19 october from my sbi online banking. The amounts were 707 and 722. I had two failed transactions due to system error at your end (Because my transactions with other website went through) i have received a refund of 707 into my bank account but the other transaction for 722 was comfortably added to your wallet without my consent. My question to you is, how could you add the money to your wallet so comfortably without my consent. Now i am not interested even remotely to use your services and thus would want to get my money back into my account. What if that was the only money someone had saved for something else?

I think it is unlawful to add money from a failed transaction to your wallet as technically you have not sold me any product that i had returned. There was no sale done.

Transaction date 19 october 2018
Transaction ref [protected]igaepfnaz6

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Dec 4, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us.

The wallet amount transfer has been initiated from our end on 02nd November 2018. Basis the policy of the bank you use, the amount should reflect in your account within 7 business days.Refunded Amount: Rs.722/-

I hope this response was satisfactory.For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

With thanks,
Team redBus