Redbus — Air Conditioner was not working Required reimbursement as discussed with Owner of the Volvo bus

Address:

Ahmedabad, Gujarat

Dear Sir, We have booked our tickets as mentioned below. Delhi - Manali Monday, May 18, 2015 Ticket no: TH6E59779625 PNR no: B2XZF6H Inline image 2 But while going to Manali from Delhi we found that in our Volvo Bus of Royal Travels Air Conditioner is not working.We all bus member started suffocating.All bus paasengers have talked to driver and asked him to stop it on the road.Consequently driver called to Ower of the bus and he confirmed to us that all paasengers will get 50 % reimbursement of the ticket while reching at Manali.We reached manali without air conditioner and after reaching at Malani we asked driver that call your office representative to reimburse us that said payment.But they strait away said "No".W have not thought that Redbus's service is this kind of worst service.It was very very bad exeprience for us.After words we all passengers reached to near by police station to complaint about it and gave written complaint with signatures to PSI. I have tried to call Redbus about the matter on the same day from Mob no-[protected] and asked one of your collegue to lodge the complaint.Your collegue replied that you need to drop email to us.So afterwards i tried to call Redbus about this matter but your number was not reachable.We are attaching written complaint with signature of all passengers. We request you to reimburse our whole money for making this kind of fraud with innocent passengers of other states by saying Volvo Bus and without Air conditioner Bus given to us. Please do the needful at the earliest. Regards Rushikesh Acharya Mob:[protected] / [protected]