Redbus — Allotted a bus without any papers as well as they have not paid tax and driver was not having license

Address:

Bangalore, Karnataka

I booked 2 tickets one from Thrissur to Bangalore and other from Palakkad to Bangalore (TH[protected] and TH[protected]) in Padmesh travels. They allotted a Bus named "GURU" seat numbers 5 and 21. I boarded the bus from Thrissur Mannuthy By pass. When the bus reached Chandranagar before Palakkad Highway police blocked the bus and were telling that the bus owners have not paid the tax amount of 75000 and driver was not having any papers with him. We were struck there from 9.30pm till 1 Am. As ladies we were not able to go back or board another bus or the bus owners were taking the responsibility.In the mid night we nearly 8 ladies were standing in the highway were there was no option to go anywhere. We paid 1600 for this worst bus and after reaching Hosur we were shifted to another local bus. We reached Bangalore by 9.40 and we missed our office due to this. We want an explanation for this.