[Resolved] Redbus — Amount debited but ticket not booked

Suraj405

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	Redbus

Hello team,

I have booked the ticket from hyd to Bangalore but ticket was not booked but amount got debited.i contacted my bank and they are saying that money was accepted from redbus.below is the mail thread from icici bank.

Greetings from ICICI Bank!

The payment you made to PAYU INDIA on October 25, 2016 for Rs. 1200.60 was successful with the payment ID([protected]) and Reference Number(WWWREDBUSIN[protected]. Hence, we request you to co-ordinate with the biller regarding the payment for further clarification.

If the payment is unsuccessful, the amount would be reversed to your Savings Account within 7 days.

If the payment is not reversed within 7 days, we request you to send us a confirmation mail from the merchant with the below mentioned details to assist you further:

Transaction Amount

Transaction Date

Payment ID

Consumer Code

Bill Reference Information

Its more than 7 days now and i didnt get the amount back.

Can you please have a look.

Regards
Suraj [protected]

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Dec 9, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Red Bus Customer Care's response Hi Suraj,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.