[Resolved] Redbus — amount deducted but ticket not booked.

Raju Keot

from Hisar, Haryana

Address:

Sonitpur, Assam, 784001

Sir. On 26th oct 18 i booked a ticket of 252 rupees from tezpur to guwahati. My amount was deducted. I made my payment through phonepay. But i didnt recieve any ticket. Neither could i contact red bus customer care as it kept me on hold for 6 to 7 min. I couldnt contact it as my phone balance was deducted even when it kept me on hold.
Please take necessary action

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Nov 28, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus! Thank you for writing to us!

In order to resolve your query, we would need further details from you. I would request you to please share your registered email ID and mobile number so that we can have a check.

Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBus