[Resolved] Redbus — amount deducted but ticket not booked for me.

[email protected]

from Delhi, Delhi

Address:

New Delhi, Delhi, 110076

I was booking a journey through bus from redbus mobile app. I selected two seats in jet cruiser blaze bus service for travelling date 24/10/2019 at 6:30pm after making all the formalities and providing all the details I made the payment through paytm and also the status on paytm is successful. However, after making the successful transaction of 4572.90 rupees redbus stated that ticket has not been booked and transaction has been failed. Till then the amount deducted from my bank account and no refund status had been initiated by the merchant.

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Dec 1, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We truly regret the inconvenience caused. This is rare scenario and happens because of technical glitch at the payment gateway. We acknowledge that when you attempted the transaction[protected], money was deducted from your account but your ticket was not issued.
A refund of Rs. 4572.9/- has been initiated from our end on 21st, October, 2019 and it will reflect in source account in 7 business days. Kindly wait for refund credit as per the time line shared.

Thank you,
Team redBus

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Comments

usha augustine

from Delhi, Delhi

I was booking Tickets from Pune to Goa. The amount of Rs 1800/- got deducted but didn't get tickets on red bus through phone or. I also tried calling customer service of Redbus, only auto generated voice speaks, there is no one to take the concern. I didn't even get mail on my refund status. Redbus please solve my issue. I want my money back.