[Resolved]  Redbus — amount deducted but ticket not confirmed which was paid through google pay

Address:

Chennai, Chennai, Tamil Nadu

I have booked my bus ticket in redbus on 3rd april 2019 (Booking id (Tin):[protected] from chennai to udumalpet dated 13th april 2019 and the ticket amount was 666/- rs.

Still, i have not received that refund amount, whenever i contacted the redbuddy's they used to say the amount is only in the banker's gate path not in our path. But if i have asked the banker they had mentioned the amount was transferred to beneficiary account. I have raised the complaint on 4th april still it doesn't rectify.

The below is the mail from my banker:

Dear customer,

This is to inform you that your service request has been rejected:

Service request number
: sr#1-[protected]
Service request type
: upi transaction status
Date of request and time
: 09-apr-2019 09:54:52 am

Your request via sr1-[protected] regarding dispute on imps transaction made by you, has been rejected, since the transaction is found to be successful & amount has been credited to the beneficiary account.

For any queries in this regard, please contact our 24x7 customer contact centre at [protected] (Local call charges apply), (For security reasons & seamless experience, kindly call only from your registered mobile number and validate with phone banking pin or debit card/credit card pin on the interactive voice response (Ivr) or visit any of our branch.

Thanking you and assuring you of our best services at all times.

Best regards,

Kotak mahindra bank ltd.

Looking forward to your cooperation and quick response.