Redbus — Booked bus ticket through redbus bt not getting seat and also conductor misbehave and torturing us for asking our seat | |
Hi Today on 12th September I booked 3 seat for dhanbad from bokaro throght redbus official website, bus detail are follows. Bus - Roshan Travels Bus no. - JH09AK2216 Name - Roshan Ansari My boarding point was naya more bus stand bokaro. Bt the problem occurs when we get into our bus. I had booked 3 seat as I am traveling with my family and there is 10yrs kid also with me. When we get into bus we saw our seat is already sold to other passenger and on asking for our seat to conductor, he offers me other backside 2 searts only... And saying to manage and on asking again for rest one seat, he get angry and arguing with us and also torturing us to sit silently else they will through out us from bus... Is it the way to taking to passenger. How can passenger fill save on journey if buses have conductor like this who torturing and arguing with passenger without passenger fault... We paid for three seat in middle area and geting other seat bt only 2...and also they threatening us. We need justice... I am attaching one video and my ticket also... Please take serious action against it... Don't wana suffer more Was this information helpful? | |
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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Greetings from redBus Team!
Thank you for reaching out regarding your ticket number TQA[protected].
We understand how troublesome an experience it has been due to the seat wasn't provided and being misbehaved by the bus staff. Please be rest assured, the feedback has been noted and shared with the Roshan Travels.
As shared during our phone conversation, happy to share that the bus operator has agreed to provide a refund partially. The refund has been initiated from our end back to the source account.
As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.
Below are the refund details:
Refunded Amount: Rs. 351/-
Initiated on: 22/09/2021
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the Bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank
We would love to hear from you on the support provided today. Please rate your experience on the interaction you had with us through a quick survey email which will be sent shortly.
Stay safe, stay healthy!
Your redBuddy