[Resolved]  Redbus — booked seats through redbus but bus operator sam tours and travels changed my seats without confirmation

Address:	560076
Website:	RedBus

Referring to below redbus mticket
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Route: *bangalore* to *velankanni*
Ticket no: tm4f97513034
Pnr: *ts[protected]foqf/79316/sbc to vlkn*
Travels: *sam tours and travels*
Departure: *09:30 pm mar 17, 2018*
Seat numbers: *10l, 11l*
Original fare: rs.1467.9
Boarding point: *madiwala*
Landmark: opp ayyappa temple
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On the same journey date, i called 4 times to redbus team hoping to get the same booked seats for me and my wife journey. All the time, result was negative. We had to go on upper berth seats which is the changed seats given by bus operator and did not want them due to discomfort and vomits faced during my past journey experiences.

First call to redbus, was wen i received a message from sam tours and travels on 17th march 6:50pm about seats changed to 10u, 11u and to confirm i called redbus team and they were not aware of our seats change and was informed that there is no seat change. They confirmed that i will be getting the same seats as booked.

At the time of travel, at 9:15pm, i was informed by sam tours bus driver that our seats were changed. I talked to redbus customer service staff named john paul and was reconfirmed that he has spoken to bus operator and i will be getting the initially booked seats. With no positive results, i called once again and it was taken by some other redbus staff. This time, call was on conference and was connected to bus operator (He was not present on the boarding point) but he was insisting red bus staff to talk to his bus driver. After 5 mins, with no results, i made fourth attempt calling the red bus staff and was told the issue has been escalated. I requested red bus staff, i needed lower berth seats and not upper berth, which is discomfort and creates a vomiting tendancy. I and my wife had past experiences of vomiting tendancy when taken upper berth seats. I told red bus staff that if there is no way to get lower berth seats then we need 50% refund as it is going to be very tough time throughout the journey. My wife vomited 3 times during journey and we had a tough time. Had i be given the initially booked lower berth or any lower berth seats, i would be satisfied. Please refund 50% of my journey fare as a fair compensation and i hope you value customer service. I expect a justice to the money paid. If i am not getting what have been informed then i deserve my money back. I am not requesting full refund but atleast 50% will be a fair deal.

I have travelled many times with redbus but this is the first experience i had with the operator sam tours and travels through redbus. I need redbus to react for requested compensation.

Regard
Libin