[Resolved] Redbus — booking was cancelled as bus was stuck in jam and no refund received.

Sonal Agaral

from Lakhimpur, Uttar Pradesh

Address:

Kalpana Travels Dehradun, Dehradun, Uttarakhand

I Sonal Agarwal booked 2 ticket Rs 1785/- on 21st June 2019, Dehradun to Meerut through Red bus (Kalpana Travels) for 22 June 2019. I received Mr. Nikhil (phone no. [protected] ) Call me at 12:13p.m. and said that, I had to come Haridwar as bus was stucked in jam or I can cancel my booking? I asked some time for reply, and I called him at 12:17p.m. for cancellation of my booking. he ensured me that I will get my refund within 7 to 8 working days. For this communication I am attaching screen short of my phone.
After that I again booked 2 tickets from redbus at 12:54 P.M. on same day 22nd June 2019. It was a UPSRTC bus ticket no. TN7M91830923. I traveled by this booking and reached Meerut at night. On 18th July I received y credit card statement and i knew that, I did not get my booking refund. I loaded a complain on 19 July 2019 complain no. is 851254. On 30th July 2019 Mr. Pratush ( Customer care representative of redbus) connect my call with Mr. Nikhil and now he is saying that I traveled with him and there was no cancellation of my booking. Now he is lying, because when he confirmed my booking cancellation then I booked my ticket again. You people are also having my booking status and I am also attaching my booking photograph with this. Kindly do the needful for this case as this is matter of redbus image in market. I ant
Regards
Sonal Agarwal
[protected]

+2 photos

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Mar 15, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

Red Bus Customer Care's response Hi Sonal,

Greetings from redBus!!

We regret the delay in revert. We tried connecting you multiple times on the registered contact number 999*****74 for further assistance on the complaint. Unfortunately, the calls went unanswered.
We hereby inform you that we have processed a refund against the ticket ID: TN7M91830923 and shall be reflecting in your account within the next 5-7 bank working days.

Also, please be informed that due to system restrictions, we were unable to process the complete refund and the refunded amount is Rs. 717/-. The difference amount of Rs. 115/- shall be credited to your bank account and for that, we would need Bank Name; Branch Name; Account Number; Account holder Name and IFSC Code.
We request you to revert with the details via email at '[protected]@redbus.in' and we are listening.

Do mention the customer care complaint number and we will fetch the details accordingly.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!