[Resolved] Redbus — bus cancellation refund not received

Anmol Kamble

Address:	Thane, Maharashtra, 400615
Website:	www.redbus.in

Dear Sir/Ma'am,
I booked a bus from redbus app on 15th March 2018 of 880 rs. However i canceled it on 17th March and i received the message that refund of Rs. 774 has been initiated and it will credited to your source payment within 7 working days.

Its been a over a month now but still i haven't received it. I also checked with my Bank and they said nothing being initiated as refund from redbus vendor and they have asked me to connect with you and send a refund details with refund id and amount so that i can forward that mail to bank's customer care mail id to check it further.

Request you to please provide me the details at anmol.[protected]@gmail.com

Regards,
Anmol Kamble

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Jun 3, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Red Bus Customer Care's response Hi Anmol,

Greetings from redBus!!!

We understand your concern. We would like to inform you that the refund of your transaction is initiated from our end on 16/03/2018. The Ref No for the same is [protected]. If you still haven't received the refund, we suggest that you please check with your bank with the given reference number. Hope this helps!

Regards,
Team redBus