Redbus — bus cancelled at the last moment ,no alternate arrangement and money not refunded

Address:

560037

I had booked a bus ticket from Hyderabad to Bangalore through Red Bus on 1st Jan 2018. At the last moment the bus operator called us and told that bus has been cancelled and there was no alternate arrangement made.

I have been following with Red Bus on this for the past few months but I am frustrated with the same response from their end. The response from their end is always the same and they say -"Complaint team is working on it and we will update you shortly ".Two service request numbers have been created by Red Bus team for this but there is no resolution/refund given for these.
Service Request no's are: 3223564 and 2915792

Below are my ticket details:
Date of Journey : 1/1/2018
Ticket no: TKD[protected]
Bus Operator :Kallada Travels.

I would request for the necessary action so that I get my refund for the cancelled bus ticket.

I am attaching the sms received regarding bus cancellation for reference.This was also sent to the Red Bus team in a mail for reference.