[Resolved] Redbus — Bus cancelled, but amount not refunded

gangadharyeduruwada

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	redbus.in

I booked a ticket in redbus, for dec-8, sitara travels, trip id - tjd[protected], i received a message from sitara travels, that is the bus is cancelled and amount will refund, but till now i didn't get the refund, and in redbus they are showing as trip completed, and when calling to redbus customer care, there network is so busy and not able to connect. The services provided by redbus is getting down day by day, and we are losing trust on redbus.

Ticket booked details:

Sign in account : [protected]@gmail.com
Booked name : pandurangarao

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Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2016

Red Bus Customer Care's response Hi Gangadharye,

Greetings from redbus!!

Ticket id-TJD[protected]

We are sorry for the delay in response.

We have escalated your issue to our concerned team. We'll get back to you with an update at the earliest.

Regards,
redbus team