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[Resolved]  Redbus — bus change information not informed in advance by kallada travels

Hi team,
This is to bring to your notice with red bus team regarding my worst experience with kalada travels (Suresh kalada) travels on 24th april 2019 night and return on 25th april 2019 journey.

I have booked volv0 multiaxle sleeper 2+1 bus from red bus app for journey from bangalore, madivala to ernakulam on 24th night 9:00 pm, when we saw bus at 9:15 pm near travels office then only we came to know the bus is not volv0 and it is normal sleeper bus 2+1.
No prior info about bus change. (They easily say that bus under repair)
Same experience i had in return journey on 25th from ernakulam to bangalore. (Same bus they sent)
While return journey it is still worst experience, when i asked about the bus in travel office in vytila power juction office, the executive replies volve and normal bus are same, we are giving you sleeper only right, there is no price difference and no changes in bus facilities, both the buses are same he replies.
I was with my family and children, i could not speak much there bcoz, if something goes wrong then i thought i will have problem in my return journey.
Finally i took same bus without any option for me, when i requested for water bottel he says no. Blanet was not clean, bus was stinking and while travelling in night, we did not had sleep and lot of sound in bus while moving.
No proper time in departure also, 6:45 was my departure time but i landed in vytila at 8:45 (2 hours late)
That was my worst experience with my red bus booking with kalada travels.
0 rating i give for all the service.

Please treat this case as high priority as refund my difference amount from volve multiaxle to normal sleeper.
Complaint marked as Resolved Jun 12, 2019

Complaint Status

[Apr 27, 2019] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response May 08, 2019 Hi Santhosh,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected] or you can write to us in the given link We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy
Complaint comments  2 Comments     Updated: ShareTweet


The month of april and may i booked two ticket from redbus but unfortunately i delete my gmail massage. so kindly send me again that ticket now because i forgot which date i booked.Date 25-4-19 seat no 11 .and another 1-5-19 seat no 12 .this two ticket i want.
M.k.padhi's reply, Apr 24, 2019
Date 25-4-19 seat no11 and 1-5-19seat no 11.this two ticket please send me quick please.
My bus scania from varanasi to nepal border sonauli got cancelled and no refund has processed:
ticket no: C3T5QRC3
PNR :SNLI[protected]/VNS
DEP TIME : 07:01 PM
DEP DATE: 20/11/2018
SEAT NO :25, 26

registered phone no : [protected]

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