[Resolved] Redbus — bus conductor misbehaved and refused e ticket

[Resolved] Redbus — bus conductor misbehaved and refused e ticket

C Ckv.aditya from Rajampet, Telangana

I had booked a bus ticket from gaya to kolkata in maharani express through red bus via phonepe app. Doj was 13th of may. Ticket id:63zrgzgj the person to be contacted regarding boarding point misled and after several times phone call the bus conductor told to reach different place each time causing unnecessary mental and physical trouble. Then he bluntly refused boarding due to e ticket also misbehaved and used offensive language on phone hurting individual's self respect. I mailed to [protected]@redbus.com on 14th may and a phone call complaint on 15th may when the executive assured to respond till the end of the day but no response got till now. Please see the issue. Was this information helpful? No (0) Yes (0)
Jun 25, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 18, 2018 Red Bus Customer Care's response Dear Customer, Greetings from redBus.in! We sincerely apologize for the inconvenience caused. We have escalated the issue to our relevant team and the same may take 1-2 business days for us to receive an update. Rest assured, we shall share an update as soon as possible. We request your co-operation in this regard. Regards, Team redBus. Verified Support Jul 05, 2018 Red Bus Customer Care's response Dear Customer, Greetings from redBus! We are really sorry for the long wait. We would like to inform you that we have processed a refund of Rs 700/- in your bank account on June 27, 2018 and the same will reflect within 7 working days as per banking procedure. We request your patience in this regard. Regards Team redBus
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