Redbus — Bus didn't arrive and no updates on refund

Website: www.redbus.in

I am writing to raise a complaint regarding my bus booking from Chennai to Bangalore. The bus was scheduled to arrive at 1:30 AM. I reached the boarding point by 1:15 AM and waited for the bus. However, the bus never arrived.

At around 2:30 AM, I contacted customer support and was advised to wait for another 30 minutes, as they assured me that the bus would arrive shortly. During this time, I repeatedly attempted to contact the bus driver, but my calls went unanswered. The customer support executive also informed me that they were unable to reach the driver.

After waiting for the additional 30 minutes, I contacted customer support again. I was informed that the driver was still not responding and was advised to make alternate travel arrangements due to the urgency of my journey. I was also informed that a support ticket (Ticket No.[protected] had been raised and that the refund process would be reviewed within 24 to 48 hours.

However, despite multiple follow-ups over the past 15 days, I have neither received a proper response nor any refund. Every time I contacted customer support, I was asked to wait another 24 to 48 hours, but no resolution has been provided. The lack of communication, failure of the bus service, and delay in processing the refund have caused significant inconvenience, financial loss, and mental stress.

I request an immediate investigation into this matter and prompt processing of my refund along with a clear explanation for the failure of the service.