[Resolved]  Redbus — Refund Request Due to Bus Delay and Misinformation from Customer Support

Date of incident: 15-sep-2026
Client Number: [protected]
Ticket Number: TVAC84474561

I booked a bus ticket through RedBus for travel on 15 September 2026 at 11:45 PM with Srikrishna Travels. I reported to the designated boarding point at approximately 11:30 PM. Upon arrival, I received a call from the bus operator informing me that the bus would be delayed by two hours.

As the delay was substantial and caused significant inconvenience, I immediately contacted RedBus customer support. The customer service representative advised me to arrange alternative travel if I was unable to wait and expressly assured me that the fare for the original booking would be refunded.

Acting in reliance on this assurance, I booked an alternative bus and completed my journey. Thereafter, I repeatedly followed up with RedBus regarding the promised refund. However, despite continuous communication over the following two weeks, RedBus has refused to honor the refund commitment made by its representative.

The conduct of RedBus constitutes a clear deficiency in service and an unfair trade practice, as I incurred additional expenses based solely on the assurance provided by its customer support team. The denial of the promised refund has caused financial loss, inconvenience, and mental distress.

I respectfully request the refund of the original ticket amount, reimbursement of consequential losses incurred due to the delay, and appropriate compensation for the hardship caused by the deficient service and failure to honor the commitment made by RedBus.

Relief Sought:

Full refund of the original ticket amount.
Compensation for mental agony, inconvenience, and time spent on repeated follow-ups.
Reimbursement of any additional travel expenses incurred due to the delay.