[Resolved] Redbus — bus didn't come at boarding point.

Naina Kar

from Mumbai, Maharashtra

Address:

Ranchi, Jharkhand, 834002

I have booked 2 tickets with tckt no. TN5H45233988 PNR no. 543HXGYT for today's journey and as shown in the app I choose boarding point. But the bus didn't come there and later I got to know that the bus goes via different route and never come via the route as shown in the app. I tried to contact with the service provider but there was no any contact no. where should I call.
Please refund my money bcoz the app gave me wrong information and I missed the bus.

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Jun 15, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Naina,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TN5H45233988.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

In hopes of compensating for the inconvenience caused to you, we are refunding your ticket amount Rs. 462/-.

The refund for your ticket has been initiated from our end on 19th April. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

PO Number:[protected]
Refunded Amount: Rs. 462/-
Bank ARN- IXGAOBKHL1

I do hope this solution was satisfactory.

We would be happy to answer any other questions you may have or help you with your future travel bookings.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care
Team redBuddy