[Resolved] Redbus — bus didn't pick me

Akhil Panat

Address:

Panat Lane Khamgaon, Buldhana, Maharashtra, 444303

I was waiting at the boarding point in front of bharat petrol pump. Bus driver didn't even bother to wait and pick me up. Bus operator didn't even call me. When i called him he didn't respond and took no action. Request you to refund my full amount n take serious action against bus operator.
Ticket no. - tp3h52108797
Pnr[protected]
Name-akhil panat
.

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Mar 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Akhil,

Thank you for reaching out to us regarding your ticket no. TP3H52108797.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call earlier, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 16th February 2020. to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

PO No. :[protected]
Refunded Amount: Rs. 1071/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

For any other questions please write to us at https://www.redbus.in/info/redcare/

I hope I have been able to help you and this resolution made you happy.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.