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Redbus — Bus got canceled but did not get refund.

I don't know what the hell is going hear.
I booked 2 tickets from Indore to Guna
For 28 Jun 9:45 from Indore,
1 Anjali
2 Bhavishya

I got the call from has trave office that your 9:45 bus has been cancelled. If you still wants to travel you can book tickets on another busy that would be departure at 9:15 from the same location you have to collect ticke from the office. I said ok,

After some time I got the message from Hans travel that "your phone booking is done please collect tickets to avoid auto cancel"
Screenshot attached

When I reached to the office they asked me money for the new ticket and said you will get refund for you Redbus booking.
I was in hurry because my bus timing via reschedule to 45 minutes earlier.
But will without westing any time contact to resdbus support team and said everything about the bus cancellation and ask for refund.
After there confirmation I give money and take hard ticket.
Her you can check the number is same but they pic second passenger name "Bhavishya" my husband name's
I didn't see this thing at the time of collecting tickets because bus about to departure.
Screenshot attached

Now you are saying bus has not been cancelled.

What the hell is this.

I want my refund ant any cost.

Bus got canceled but did not get refund.
Bus got canceled but did not get refund.
Bus got canceled but did not get refund.
Bus got canceled but did not get refund.

Complaint Status


[Jul 03, 2020] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response Jul 11, 2020
Hi Anjali,

Greetings from redBus!!

We understand your disappointment and truly regret the poor experience. We have escalated your concern to the relevant team. We will get back to you and share the updates at the earliest.

Thank you,
Team redBus
Verified Support
Red Bus Customer Care's response Jul 16, 2020
Hi Anjali,

Thank you for reaching out to us regarding the issue for your ticket no. TP7T76269646.

I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on the call, in hopes of compensating for the inconvenience caused to you, we are crediting Rs.200/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 16th July 2020.

PO No. :[protected]
Refunded Amount: Rs. 200/-

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days.
I hope this solution made you happy!

For any other questions please write to us at https://www.redbus.in/info/redcare/

I hope I have been able to help you.

Take Care,
Team redBus
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