[Resolved]  Redbus — Bus got cancelled but amount is not refunded

I have booked a bus on 26 th nov in Amazon app from tirupati to Bangalore Jkk travels.
After booking I got a message and call like the bus has been broke down so I will be getting the total refund amount. At the same time I called to amazon redbus customer and informed the same. After I called to support for my refund so many times, all the people are saying like wait for 24 hrs every day, it's been more than a week I am not getting refund and I have the proof of message saying trip has been cancelled from Jkk.

My bus booked with mobile [protected]
Ticket ID: C5Y66JC6
PNR: TS[protected]ODWO/68644/jkk- 20A NON AC