[Resolved]  Redbus — bus not arrived

I have booked a msrtc bus ticket from pune to shirdi on 24 october 2019. Boarding time were 7.11am and i have reached boarding point on time but bus not arrived. I have waited 4 hours and tried to contact redbus and bus operator but call not connect. After submitting complaint on redbus portal a call were received from redbus and they promised to resolve this issue within 48 hours but still any response not received and refund also not provided.