[Resolved]  Redbus — bus operator service

Address:	Pune, Maharashtra
Website:	Redbus

Hi team,
I have booked a ticket from redbus for pune to baroda ac sleeper for my wife to travel.
Travel operator - gujarat travels
At the end moment, the operator came with non ac sleeper [bus was in very bad condition] and rudely told my wife that, ac bus got cancelled, that's the only bus at this time now, if you want to board or cancel and get refund. As she has to travel in urgency, so she boarded the bus.
Bus quality was so bad, that since the time she boarded the bus, she got headache due to loud noise of bus parts/windows.
And when she asked bus staff to stop the bus somewhere near to hotel for bathroom, bus staff rudely denied. She was alone travelling and got panicked and fell into serious frustration. After asking continuously to bus staff to stop for bathroom, they just gave fake assurance without even understanding the seriousness of problem.

I am deeply regretting to avail the bus services from redbus specially from gujrat travels, when my wife had to face a lot due to ruthless and unsupportive behaviour of staff.