[Resolved]  Redbus — bus will not drop my booked location

I have booked three tickets from chennai to thirunallar using red bus app in universal travels. Once we onboarded into the bus. They driver says he will not drop us at thirunallar. Instead, he will drop us at kaaraikal.in addition he told ask redbus. I called the redbus. No on has picked my call and sent multiple requests. No response. My ticket no: tn[protected] and pnr: uni2784775.