[Resolved] Redbus — cancellation of ticket

MirzaTalat Baig

from Ahmedabad, Gujarat

Address:

Mumbai City, Maharashtra

Hi,
I have booked tickets for the date 25 oct 2019. Due to an emergency, i couldn't travel on the specified date. Now when i'm cancelling the ticket from the app, they say contact operator and when i contacted operator, he says it's not in their hands. I also reached out to redbus customer care executive, they say they can't help cancelling the ticket. This is too bad. Redbus should consider passengers conveniences.

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Nov 24, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Red Bus Customer Care's response Hi Talat,

Greetings from redBus!!

We are sorry to hear that you will not able to travel and you are not able to cancel ticket. We request you to kindly share ticket details with us to look into it. We also request you to kindly check cancellation policy mentioned in E-ticket as per bus operator's cancellation policy.

Thank you,
Team redBus

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Comments

saravanan1996

from Bengaluru, Karnataka

I Booked Ticket from Bangalore(Madiwala) to Vellore on 21st October via Paytm. My Money got Deducted but i didnt get Ticket Confirmation.

It Shown that My Booking is not Accepted but Amount of Rs. 1149 got deducted

Please Kindly Return back my Money as soon as Possible