[Resolved] Redbus — cancellation refund

sai vamsi krishna reddy

from Hyderabad, Telangana

Address:

560008

Hi redbus team,
I am vamsi krishna who is victim of your fradulant services received from your company i have booked a journey ticket from bangalore to hyderabad on 5th august 2018 and cancelled due to emergency i was informed that amount would return to my account within 7working days it being more than a month a no resolution has been provided i spite of sending mails and calling to customer one of pathetic service center where i called for help and kept on hold for 20 min and disconnected without any information. Amount of 400 to be reverted amount might be less but wat it being a corporate u do such mistakes a shame on ur service near future i definitely would never recommend anyone and will never use your services again i'll take this to maximize the extent from my end to possible.
Ticket details :tm[protected]
Reference number :5007842 i hope at least your team solves this issue asap.

Regards,
Vamsi krishna.

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Oct 17, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Ticket ID: TM[protected]

We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant team and the same may take 1-2 business days for us to receive an update. Rest assured, we shall update you as soon as possible.

We request your co-operation in this regard.

Thanks,
Team redBus.