[Resolved] Redbus — cancellation refund

Sridevi Kadali

from Vasai-Virar, Maharashtra

Website:

Redbus

I booked my bus ticket by redbus on 16 april 2019 (Ticket number (Tin): redbus ticket - tn5f69638312 from hyderabad to pune for dated 23 apr that tckt amount was 1312.5/- rs. And cancelled the ticket on 17apr 2019

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

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Jun 8, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Kadali,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TN5F69638312.

We regret the inconvenience caused to you due to the cancellation of the bus by the operator, under unavoidable circumstances.

We have initiated the refund on 18th April. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. Details for the same are as following:

PO Number:[protected]
ARN - 75120339110000264932423
Refunded Amount: Rs. 1187.50/-

We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Take Care
Team redBuddy