[Resolved]  Redbus — cheating and harassment of customer

Address:	Ahmednagar, Maharashtra, 414002
Website:	www.redbus.in; www.srsbooking.com

Booked online bus ticket successfully from ahmednagar to bangalore of srs travels bus through redbus. I reached at pickup point well before scheduled time. Bus came late, not stopped and departed very fast from pickup point without reporting to pickup point. Pickup point officials and customer was not having contact number of bus operator to contact him.
Due to urgency of journey customer chased to bus by personal bike up to about 6 kms away from pickup point.
During chasing the bus customer's bike slept on highway. Both riders i. E. Customer and his relative got injured on legs, hands and head. That means it was a serious near miss casualty happened. Fortunately there was not closely followed by any vehicle. Otherwise there may have been happened fatality of both riders.
When customer asked to bus operator the reason of non stoppage at pickup point, both bus operator and conductor used rough language. Denied to provide seat by giving the reason that there is no seat vacant. Booked seat was not listed in travelers list available with bus.
Finally we got the seat with humble request by showing confirm ticket to bus operator.

Secondly bus boarding time was 05:05 pm at # 7, ujwal complex, old bus stand, ahmednagar and arrival time was about 11:00 am on next day at anand rao circle in bangalore. (Arrival time 11:00 am is mentioned online data at the time of booking the ticket) but bus passed from boarding point at 5:45 pm and arrived at bangalore at 03:45 pm. As per bus operator and conductor arrival timing on online data i. E. 11:00 at bangalore is wrong.
In this situation we suffered a lot due to system of traveling agencies i. E. Srs travels and redbus company. There is cheating of customers because of wrong journey time given to attract passengers also.
Here with requested your necessary and strict action against travel agencies so that, customer can get justice and will not face the same any other customer in future.
Regards,
Victim passenger
Sbp