Redbus — claim for refund- kbs travels

I Had booked two tickects in KBS Travels AC Sleeper bus from Bangalore to Kannur to travel on 26/04/19. The pick up point given in the messege was Forum Mall Bangalore. We couldnot travel as the bus didnt come to the point. Later they said that it was the Forum Mall in Madiwala they meant. So we are entitled to get the ticket amount refunded (Rs.2550) as the place of pickup point was not given specifically in the communication from the operator.
Bangalore to Kannur
Ticket No: TN5P95894722
Passenger: K T SABU (49, MALE)
PNR: TS[protected]TOHI/203749/BLR-KANR 9.30Pm
Travels: Kbs travels
Departure: 09:40 PM Apr 26, 2019
Seat Numbers: L14, L13
Total fare paid: Rs.2550.0