[Resolved] Redbus — Complaint against the bus operator

Subramanian Gopalaakrishnan

from Perumbavoor, Kerala

Address:	Ernakulam, Kerala, 682301
Website:	Kallada Travels

I travelled with my wife by Kallada travels from Pondichery to Ernakulam on 11/12/2016. The ervice was lousy. Though the company sent us message that they are giving us a bolltle of mineral water and snacks it did never happen.
The staff were non communicative. They never announced stoppage for refreshing at intervals and those who were awake could manage . The fare was high when compared to other operators.The other operator YBM provided excellent service. Unless he improve his service, people will reject this so called popular operator. It seems he is interested on cargo movements and the passengers are secondary to him.
PNR ORED 1338929 / TIN JD[protected]

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Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Red Bus Customer Care's response Hi Subramanian,

Greetings from redbus!!

Ticket id-TJD[protected]

We thank you for highlighting this issue to us. We definitely do not want our customers to have such experience. Your feedback is valuable to us. We will have it passed on the bus operators and ensure that such instances are not repeated in future.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.