[Resolved] Redbus — Decline to refund

veeru327

from Hyderabad, Telangana

May 4, 2026

Website: redbus.in

I booked a ticket on 03.05.2026 through RedBus from Jaggampeta to Hyderabad with Mahi Travels. However, the information provided by RedBus was incorrect, including the bus live location, which was also inaccurate.

I contacted the driver using the details provided in the app, but they informed me that they had not received my booking details. I attempted to contact RedBus customer support multiple times, but I was unable to connect.

Due to the uncertainty, I booked another ticket on RedBus with Varahi Travels. Later, the Mahi Travels bus arrived and picked me up, but by then I had already incurred an additional expense.

As a result, I suffered a financial loss of ?2, 938. When I raised this issue with the RedBus executive, they declined to process any refund and did not properly listen to my concern or verify the details.

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Jun 12, 2026

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 07, 2026

Red Bus Customer Care's response Hi,

Greetings from the redBus Team!

We are currently checking your concern and will get back to you shortly with updates. We kindly request that you allow us some time to review this.

Stay safe and stay healthy!

Your redBuddy
Note: We never ask for your UPI PIN or bank account details over the phone. Please do not share such information with anyone.