[Resolved]  Redbus — deficiency in service by redbus

Address:	560063
Website:	m.redbus.in

I booked my tickets by redbus app and on 15/10/2017 at 8:40 pm i boarded vrl multi axel a. C. Volvo bus mumbai to goa bus at andheri which arrived late from the scheduled time i. E 7:46 pm. The condition of the bus was pathetic. There was loud rattling noise throughout the journey. The seat were so uncomfortable. The entire bus was viberating. When we informed the bus driver and helper about this noise issue and vibration of the bus. To our surprise they informed us that it's being one month that the noise and vibrations was occurring and told us they cannot do anyting about it as it's not in their capacity without the instruction from the head office.
This journey made me really sick and emotionally and physically drained me out when arrived my destination. I feel totally cheated on paying bus fare with an expectation of a smooth travel.
My details booked via redbus.
Route: *mumbai* to *goa*
Ticket no: tkbb54117961
Pnr: *318! 14838123~11488918*
Travels: *vrl travels*
Departure: *07:46 pm oct 15, 2017*
Seat numbers: *38*
Original fare: rs.1050.0
Redbus discounted fare: rs.850.0

I except full compensations of my bus fare and take strict action and fine the company for providing deficiency in their services.