[Resolved]  Redbus — Delayed journey by redbus operator and we missed on onward journey

Address:

Ahmedabad, Gujarat, 382350

Dear sir,.

This is to bring to your notice that i have booked following two destination tickets for 3 persons via redbus with travel insurance from icici lombard under policy no: 4110/d-000195/268307/00/000, policy no: 4110/d-000195/268308/00/000, policy no: 4110/d-000195/268309/00/000

- ahmadabad to delhi ticket no. Tjb[protected]Total 3 tickets)
- delhi to manali ticket no. Tjb[protected]Total 3 tickets)

I supposed to reach to isbt-delhi by 3.30 but as they forced to changed the bus from jaipur and shifted us to other operator. New bus operator was local and took as many places to collect local passengers and reached delhi very late. The service from ahmadabad by shree maruti krupa travels was very poor. They changed our bus from jaipur and new bus will drop us to dhaula kuan instead of isbt-delhi after late in night.

Because of this delayed journey by sluggish bus operator, we missed our onward journey from delhi to manali. We forced to take lift with other private operator by paying very huge cost of our transportation. Both the journey was covered by icici lombard insurance. But unfortunately, redbus rejected the claim by quoting wrong reasons.

In the event of this scenario, i would like to request redbus management to refund my both the trip ticket money and pay reasonable penalty covered under my insurance.

Awaiting for your prompt and positive responses.

Dipak kumar patel
Ahmadabad
Mob [protected]