[Resolved] Redbus — denied boarding for ticket id - 536bszct

Neeraj Bagdia

from Bengaluru, Karnataka

Website:

www.redbus.in

We had booked a ticket through phonepe for traveling from khamgaon to nagpur for 4 people on 29th apr at 12:30am.
The bus was late and came around 1:30 am. But the operator saw the ticket and told that it is a mistake from redbus. We don't have any such booking and bus is already full.
When we tried to reach the contact numbers provided in the ticket they tell they are night security gurads of baba travels and have no booking related information.
My question is
1.) where should your customers go at 1:30am in the night?
2.) how can you have bus operators who give security guard numbers in contact info. Why was this not verified by redbus?
3.) why does the redbus customer care asks to mail our problem when we call them? Why can't phone support log our complaint? Till we threaten a consumer complaint, we don't get a ticket id for the problem. I have this call recorded for proof. This was sashi kumar from customer care with employee id 1033.
4.) what is the liability of redbus for the mental torture incurred by us and the additional costs we had to bear because of denial of service by operators on your platform.
5.) it has been more than 5 days i have called your customer care and even emailed about the issue. But i am yet to receive a single update. Not even received a single acknowledgement mail/sms for the complaint. When i call, i keep getting different ticket id - that too only after forcing them to give me one. Already have 2 ticket id[protected]/[protected].

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Jun 5, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Red Bus Customer Care's response Hi Neeraj Bagdia,

Greetings from redBus.

We sincerely apologize for the inconvenience caused. We have escalated the issue to our relevant team and the same may take 1-2 business days for us to receive an update. Rest assured, we shall share an update as soon as possible.

Regards,
Team redBus

May 05, 2018

Updated by Neeraj Bagdia https://www.facebook.com/redBus.in/posts/[protected]?comment_id=[protected]&notif_id=[protected]&notif_t=feed_comment&ref=notif

Please see the post here. I have been working with you guys for last 5 days but haven't received a single update. And you still require more time?

Verified Support

Jun 27, 2018

Red Bus Customer Care's response Dear Neeraj,

Greetings from redBus!

We are really sorry for the long wait. Upon checking, our phone pe team already contacted you and addressed the issue and they have sent a confirmation mail to your registered email id on May 10, 2018.

Regards
Team redBus