[Resolved] Redbus — denying to cancel the bus ticket. as everything lockdown due to coronavirus

rajanvivek

Address:

Yamuna Nagar, Haryana, 135001

I want to cancel my ticket no tp[protected] ahmadabad to dwarika on dated 19.03.2020. Due to corona out break i want to cancel my ticket but red bus and paavan travel both are denying to cancel the ticket. Please help me to get the refund.

This situation is due to emergency of corronavirus and operators should help rather than looting in this type of emergency.

Looking forward to resolve the issue

Regards

Rajan vivek kaushish
[protected]

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Apr 18, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

Red Bus Customer Care's response Hi Rajan,

Greetings from redBus!

We tried connecting you on the contact number registered against the ticket ID: TP[protected].
Unfortunately, the calls went unanswered.

We hereby inform you that a complete refund for the booking has been initiated. The refund shall be processed to the source account once the date of Journey is over and will be reflecting in your source account within the next 5-7 bank working days as per the standard banking procedures.
Rest assured we are working towards the feedback shared. We look forward to serving you better in future bookings with us.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!