Redbus — Did not cancel my tickets

Address:

Bangalore, Karnataka

I had booked 6 tickets from Bangalore to Goa using in paulo travels using red bus. I wanted to do the partial cancellation so I contacted the Redbus customer care. They said I will have to cancel all the tickets and rebook the tickets. In which case I would lose the cancellation fee of all the tickets. I requested the concerned person for availing partial cancellation. They rudely denied any help for me telling me a lie that the travels has not allowed red bus to give partial cancellation facility. I called the Paulo travels directly and asked them if they have imposed any such rules to red bus. They denied and they in turn said they have partial cancellation facility. I called redbus customer care again and told them what I heard from Paulo travels. Instead of helping me cancelling the tickets partially, they rudely denied me any help and I had to lose 2 tickets fare as no partial cancellation was done. If I had to rebook all the tickets by cancelling all the tickets, I would have paid extra charges per ticket plus the cancellation fee for all the tickets. I want Redbus to immediately refund my 2 tickets fare. redBus Ticket - TFAU[protected]Ticket number for redbus)