Redbus — did not get refund

Address:Valsad, Gujarat, 396171

I booked my bus ticket by redbus for 2nd 2018 may (Ticket number (Tin): tmcq95358203 from borivali (W) gokul-mumbai to goa 2011 that ticket amount was 1430/- rs. And cancelled it on 2nd may by global travel agency due to cancellation of bus.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Best regards,
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I had booked tickets for alleppey ...but as per service provider it only goes to Kochi not to alleppey ...but red bus charged me more and also was not given information about pickup point and wrong dropping point that's Kochi instead of alleppey... suffered a lot with family with 3 years baby...and need to reschedule my taxi and trip plan...

I have booked a ticket for the date of 28th December 2019 through redbus via Google pay money was deducted from my account but ticket was not booked.This is very disappointing.

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