[Resolved]  Redbus — disappointment from red bus services

Hi team,

Its been a long time i am using govt. Travel (Bus) services and not any private service like redbus, as i always felt that these private services are not reliable. But this time i tried booking a bus from redbus as i desired to travel from a luxury bus comfortably. I booked my bus almost 10 days earlier from my travel date so that i would get more number of seats to choose from, as i had to visit my hometown on the occasion of holi so i booked the bus 10 days earlier as on these days buses gets fully occupied so quickly. But on the date of travel i receives a message from the bus service i booked, that "your today's trip will not be operational due to some operational challenge". I seriously got a shock after reading this message as i knew i will not be able to book any bus now. Because all the buses were fully occupied. As a result, i will have to postpone my travel.

This results in such a way, that i will never ever book any private bus service as they may provide us luxury service but they will always lack in backup services. They always ends up a conversation saying "sorry sir, we are helpless in this". Please find below my ticket details for more information on this matter:

Pnr : 182305
Date of journey : 06 mar 2020
Seat no - 23, 24
Boarding time - 08.50 pm
Boarding location - iffco chowk
Drop location - rishikesh
Driver no - [protected]

I know this very well that even after raising this feedback or escalating this nothing is going to work. This will remain the same as always but i just want you to know more of the private bus services.